Voice of Customer Specialist

1 week ago

Brisbane, Queensland, Australia Australian Retirement Trust Full time

An exciting, 12-month opportunity exists as a Voice of Customer Specialist This is a fixed term maternity leave contract.**
Why join us?

  • We're hybrid by default with a mature outlook on flexible work arrangements so you can truly balance work and whatever else is important to you.
  • When you are in one of our brandnew offices, you can take full advantage of end of trip facilities, yoga and multi faith room, BrewHub facilities, indoor gardens, and a multitude of team spaces that reflect our collaborative culture.
  • We provide excellent training and development opportunities to support your career progression (even for those on a fixedterm contract). We encourage internal mobility across the company. We have an incredible company culture, we put our people first.

About the role
Every one of our team contributes to helping make our members' world better.

As the
Voice of Customer (VoC) Specialist in our Member Experience and Insights team, you'll manage core elements of the Australian Retirement Trust VoC Program, and day-to-day execution of the VoC research plan.


You'll liaise with stakeholders across the business to understand their line of work and requirements, to successfully design, execute, manage, and analyse regular and ad-hoc customer research projects.


You'll provide actionable insights to internal stakeholders in an inspiring and engaging way that inform strategy, customer experience development and key business decisions.


About you
You'll have an impressive background in customer research which will see you hit the ground running in this role.

It goes without saying that your communication skills are top notch, and you can turn consumer data into meaningful recommendations using your strong analytical skills.


  • You know all about customer and/or market research methodology (quantitative and qualitative).
  • You're a pro at creating high quality research reports and presentations.
  • You're experienced in statistical analysis software (e.g., Q, SPSS, Excel).

About us


When you work for Australian Retirement Trust, every day is an opportunity to be a force for good in the lives of more than 2.3 million members.

As one of Australia's largest superannuation funds, we're proud to take care of over $260 billion in retirement savings.

Our teams are as diverse as our members - and we keep both at the heart of what we do.

Inclusion and Belonging is embedded in our culture. A culture where our people can be at their best and do their best work.

Everyone is welcome at Australian Retirement Trust.

We know that diverse thinking, cultures, perspectives, backgrounds and abilities help us create a sense of belonging for our people.


You'll hear from us after the closing date whether you make it through to the next round or not - we think it's only fair.

Which is why we're part of the Circle Back Initiative.

**#LI-Hybrid

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