Problem Manager Contract

3 weeks ago


Canberra, ACT, Australia Recruitment Hive Full time
  • Canberra CBD with some WFH
  • months, July 1 start
  • Obtain Negative Vetting Level 1

Our Client, a Federal Government entity is seeking a Problem Manager to join their team.

Responsibilities:

  • Manage the day-to-day operation of the problem management function, including investigation and analysis of requests and incidents to identify problems.
  • Prioritising problems according to their urgency and priority impacts to the Agency.
  • Analyse problems and work with business and IT stakeholders if the problem can be fixed, and/or any workarounds, and work with technical specialists undertaking diagnosis.
  • Monitor problems throughout their lifecycle, including maintaining accurate records, liaising between related functions such as incident management, knowledge management and change management.

Experience:

  • Understanding in the application of the ITIL framework and its relationship with service and knowledge management.
  • Understanding of applying service and knowledge management practices across an organisation and within a knowledgebase.
  • Knowledge and experience in documenting service desk support artefacts and tools for clients, and maintaining a knowledgebase.
  • Minimum 3 years experience in service desk support, knowledgebase development, or similar.

To apply for this long Problem Manager contract opportunity at Recruitment Hive please apply or call Matt on This role closes 3pm 07/06/2024 (Job ID MF9481).


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