Problem Manager

3 weeks ago

Canberra, ACT, Australia Leidos Full time
Company Description


At Leidos you'll enjoy 12 weeks' paid parental leave as a primary carer, competitive remuneration, flexible work practices, discounted health insurance, novated leasing and more.

You have the option for an additional 12 Days leave per year when you enrol into the Life Days Program.

Foster your career through complete access to mentoring and learning and development opportunities. Be part of a business with strong professional development with a track record of internal promotion and career transitions. Join one of our many advocacy groups and participate in a paid volunteer day. Be part of the difference.

Job Description:

About your new role:

As part of a small team you will be responsible for managing the life-cycle of all Problems. Objectives are to prevent incidents from happening and to minimize the impact of incidents that cannot be prevented. You will also maintain information about known errors and workarounds.

  • Provide ITIL Problem Management services to the program whilst working towards best practice approaches to Problem Management and sharing knowledge across the Problem Management team;
  • Provide on time, meaningful and high quality reports with detailed analysis targeted at the right audience;
  • Participate in the Continual Improvement program across relevant process areas;
  • Provide input to process changes across the multivendor environment, including delivery of ongoing training and development activites;
  • Ensure adherence to Governance structures for all new process design and existing process change;
  • Review all process improvement suggestions, including analysis of operational impact on customer, suppliers and internal delivery, and provide recommendation of solutions.

Qualifications:

About you and what you'll bring:

  • Ability to develop strong client and stakeholders relationships engaging proactively through collaboration and chairing meetings.
  • Strong presentation, positive attitude & exceptional communication skills (written & verbal)

Qualifications

  • Bachelors degree from an accredited institution in a related discipline, or equivalent experience/combined education;
  • ITIL V3 / V4 Certification highly regarded;
  • Strong understanding of Problem Management methodologies and best practice
  • Incident management and response with relevant experience operating in a Federal government setting
Additional Information
**_
This role does require the successful applicant to be an Australian Citizen and be eligible for a baseline clearance._

  • Problem Manager

    3 weeks ago

    Canberra, ACT, Australia Leidos Full time

    Company DescriptionAt Leidos you'll enjoy 12 weeks' paid parental leave as a primary carer, competitive remuneration, flexible work practices, discounted health insurance, novated leasing and more. You have the option for an additional 12 Days leave per year when you enrol into the Life Days Program. Foster your career through complete access to mentoring...

  • Problem Manager

    3 weeks ago

    Canberra, ACT, Australia Datacom Full time

    Our WhyDatacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help organisations use the power of tech to innovate and grow.About the Role (your why)Our IT Service Management team are a passionate bunch, and we genuinely care about maximising the value and service we deliver to our...

  • Problem Manager Contract

    3 weeks ago

    Canberra, ACT, Australia Recruitment Hive Full time

    Canberra CBD with some WFH months, July 1 start Obtain Negative Vetting Level 1 Our Client, a Federal Government entity is seeking a Problem Manager to join their team. Responsibilities:Manage the day-to-day operation of the problem management function, including investigation and analysis of requests and incidents to identify problems. Prioritising...

  • Incident Manager

    2 weeks ago

    Canberra, ACT, Australia HiTech Personnel Full time

    Reference #: JF/NL0786Title: Incident Manager FED GOVTCategory: ICTLocation: ACTWork Type: ContractRemuneration:- $NegTerm: 6 monthsDescription:- Exciting opportunity within a Leading Federal Government Department:- 6-month contract + extensions:- Rewarding RatesOne of Australia's Essential Federal Government Departments is looking to engage a skilled and...

  • IT Service Manager

    3 weeks ago

    Canberra, ACT, Australia HiTech Group Full time

    Exciting opportunity within a Federal Government Department 12 month contract + 12 month extension option Rewarding hourly rates and hybrid working arrangements One of Australia's leading Federal Government departments are looking to engage an experienced IT Service Manager to come in on the ground floor of a new ITSM function and lead the development of...

  • Management Consultants

    2 weeks ago

    Canberra, ACT, Australia Consultancy Full time

    Role: Management ConsultantsTeam: Strategy, Defence and National SecurityLevel: DiverseWork Type: Permanent Full TimeLocation: CanberraSynergy consultants are dynamic leaders in solutions to government – with growth of over 30% year on year and revenue set to push $60 million we are a major player in government with some great career opportunities to offer...

  • Incident Manager

    3 weeks ago

    Canberra, ACT, Australia FinXL Full time

    Job details: Posted 30 June 202 SalaryNegotiable LocationCanberra Job type Contract DisciplineTelecommunications ReferenceCR/022867_Job description:FinXL IT Professional Services is an established innovative Australian company providing technology enabled business solutions and consulting services across a number of industries including Government,...

  • Assistant Managers

    3 weeks ago

    Canberra, ACT, Australia Australian Government Clean Energy Regulator Full time

    Ongoing/Non-Ongoing (Non-ongoing will be offered for 12 months) Scheme Support DivisionAbout the Section: The Strategy and Coordination Section provides strategic advice on complex policy problems that cut across the ACCU Scheme. It is the central point of contact for a number of key functions including providing the agency's input into new ACCU methods,...

  • IT Service Manager

    2 weeks ago

    Canberra, ACT, Australia ignite Full time

    IT Service Manager Location : ACT Contract: 12 months with 1 x 12 months extensions Must be an Australian Citizen About: We would like to engage a contractor to support a new dedicated IT Service Management function. within the Branch, focused on creating processes and governance around ITIL 4. This includes but is not limited to incident management,...

  • Manager

    3 weeks ago

    Canberra, ACT, Australia KordaMentha Full time

    Canberra Public Sector KordaMentha is an advisory and investment firm helping clients to grow, protect and recover value. With an expansive team of more than 450 specialists across the Asia-Pacific region, our diversity is our strength. KordaMentha is now growing its capability in Canberra. Our team of specialists are hands-on, straight-talking and genuine...

  • IT Manager

    2 weeks ago

    Canberra, ACT, Australia Hyatt Hotel Canberra Full time

    SummaryYou will be responsible for the efficient running of the department in line with Hyatt International's Corporate Strategies and Brand Standards, whilst meeting employee, guest and owner expectations. The Information Systems Manager is responsible to ensure that all computer systems and networks used within the hotel provide as near as possible...

  • Surge Incident Manager

    3 weeks ago

    Canberra, ACT, Australia Online 89 Full time

    Canberra Contrac to 30/6/2023 with a 6 month extension option Must be an Australian citizen Must be able to obtain an NV1 security clearance Anticipated start date 28/7/2023Role DescriptionA Surge Incident Manager is required to support the ICT Change Manager in the day-to-day management of matters relating to incidents for technical ICT and core business...

  • Service Management Analyst

    3 weeks ago

    Canberra, ACT, Australia Unisys Full time

    Job Description We Believe in Better**We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.Our associates are at the forefront of everything we do, driving our clients' successes while giving...

  • Surge Incident Manager

    3 weeks ago

    Canberra, ACT, Australia halcyonknights Full time

    We have an exciting opportunity for an Incident Manager to play a pivotal role in managing incidents for a federal department's technical ICT and core business operations.About the Role:In this role, you will collaborate closely with our ICT Change Manager to ensure the effective day-to-day management of incident-related matters. Your responsibilities will...

  • Service Incident Manager

    2 weeks ago

    Canberra, ACT, Australia Gateway Synergy Recruitment Full time

    6 mo with 1 extension, ACT location, ServiceNow or other ITSM tools Managing the daytoday operation of the incident management processGateway Synergy is looking for highly experienced Incident Manager contractor with public sector experience to work on the various stages of the project lifecycle, for a government division.Do you enjoy working in a team...

  • Surge Incident Manager

    3 weeks ago

    Canberra, ACT, Australia Aris Zinc Full time

    Surge Incident ManagerOverviewOur client is seeking a Surge Incident Manager who will support the ICT Change Manager in the day-to-day management of matters relating to incidents for technical ICT and core business operations, processes within the department's Service Operations Section of the Digital Technology Branch, including participating in section...

  • Program Manager

    3 weeks ago

    Canberra, ACT, Australia ITplex Consultancy and Recruitment Full time

    Job briefOur Government client requires an experienced Program Manager who is motivated, self-starters and are able to work independently as well as collaboratively within the broader team. Responsibilitiescollaboration with stakeholders to coordinate a range of activities supporting the success of program, including building effective relationships that...

  • Surge Incident Manager

    3 weeks ago

    Canberra, ACT, Australia CYOS Solutions Full time

    Application closing date: Tuesday, 11 July :59pm, Canberra time (in Canberra)Estimated start date: Friday, 28 July 2023Location of work:ACTLength of contract: ASAP to 31 December 2023Contract extensions: 1 x 6 monthsSecurity clearance: Must be able to obtain Negative Vetting Level 1Rates: $70 - $100 per hour (inc. super)The Indigo Program is a broad program...

  • Support Account Manager

    3 weeks ago

    Canberra, ACT, Australia ServiceNow Full time

    Company DescriptionServiceNow is changing the way people work. With a service orientation toward the activities, tasks and processes that make up day-to-day work life, we help the modern enterprise operate faster and be more scalable than ever before.We are disruptive. We work hard but try not to take ourselves too seriously. We are highly adaptable and...

  • Service Management Analyst 1

    3 weeks ago

    Canberra, ACT, Australia Unisys Full time

    What success looks like in this role:Oversees, facilitates, and administers ITIL based service support and/or technical account management in the coordination of incident ownership and customer account management on a 24x7 basis.Responsibilities include the management and oversight of service delivery processes, which may include incident management, Major...