Home Claims Officer

1 week ago


Sunshine Coast, Australia Youi Pty Ltd Full time
Join our dynamic team as a Home Claims Officer in our Sunshine Coast HQ.

As a Home Claims Officer, your role will be central to Youi's reputation and relationships. You will play a crucial role in end-to-end service delivery of claims when our customers need us the most.


By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience.


Responsibilities:

  • Manage your own portfolio of claims
  • Help our customers in their time of need by processing their claims from start to finish
  • Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
  • Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio

A bit about you:

  • Exceptional verbal and written communication skills, with the ability to effectively present and articulate information
  • Experience in administration, with high attention to detail
  • Strong problemsolving skills and sound decisionmaking capabilities
  • Familiarity with case or portfolio management is a plus

What We Offer:

  • Monday
  • Friday role (no weekends)
  • 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
  • Career progression opportunities we believe in promoting from within
  • Paid induction training and ongoing career development
  • Onsite Barber, Brow Bar and Massage
  • Games Room and free use of the Youi Bicycle Fleet
  • Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
  • Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
  • Onsite Car Detailing Service
  • Discounted Insurance Products
  • Great Work Life Balance with set start and finish times
  • Casual Dress code
  • Free use of Olympic size Pool and Gym
  • End of Trip Facilities


Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.


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