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Home Claims Officer
1 week ago
As a Home Claims Officer, your role will be central to Youi's reputation and relationships. You will play a crucial role in end-to-end service delivery of claims when our customers need us the most.
By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure our Youi clients have a positive and memorable claims experience.
Responsibilities:
- Manage your own portfolio of claims
- Help our customers in their time of need by processing their claims from start to finish
- Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
- Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio
A bit about you:
- Exceptional verbal and written communication skills, with the ability to effectively present and articulate information
- Experience in administration, with high attention to detail
- Strong problemsolving skills and sound decisionmaking capabilities
- Familiarity with case or portfolio management is a plus
What We Offer:
- Monday
- Friday role (no weekends)
- 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
- Career progression opportunities we believe in promoting from within
- Paid induction training and ongoing career development
- Onsite Barber, Brow Bar and Massage
- Games Room and free use of the Youi Bicycle Fleet
- Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
- Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
- Onsite Car Detailing Service
- Discounted Insurance Products
- Great Work Life Balance with set start and finish times
- Casual Dress code
- Free use of Olympic size Pool and Gym
- End of Trip Facilities
Don't tick every box? We understand that many skills are transferable, so even if you don't tick all the boxes, we encourage you to apply.
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