Principal Strategist, Inspire Value

2 weeks ago


Sydney, New South Wales, Australia ServiceNow Full time

Company Description

At ServiceNow, our technology contributes to make the world a better place for everyone, and our team makes it all happen. We move quickly because time is important, and we come up with innovations in ways that set us apart for our clients and communities. By joining ServiceNow, you become part of a team of change agents who have an insatiable curiosity and passion for creativity. We understand that you perform at your best when you live your life to the fullest and share your unique skills, so we strive to make that a reality. We dream big together, supporting each other to achieve our personal and collective aspirations. The future is in our hands, and it all begins with you.

With over 7,700 customers, we cater to approximately 85% of the Fortune 500 companies, and we are honored to be recognized as one of the FORTUNE 100 Best Companies to Work For and the World's Most Admired Companies.

Find out more about their experiences working at ServiceNow.

If you're not sure whether you meet all the requirements of the job description but are genuinely enthusiastic about the role, we still encourage you to apply. At ServiceNow, we are dedicated to fostering an inclusive space where all voices are valued, heard, and respected. We invite all candidates, even those from diverse and unconventional backgrounds, to apply. We are firm believers that skills and experiences can be transferred, and the ambition to think big makes for exceptional candidates.

Job Description

What you will be doing in this role:

Customer Advisory

  • Engage with executives to identify and oversee custom industry-oriented digital transformation advisory projects with specific customers, utilizing ServiceNow methodologies
  • Lead discovery sessions with potential and existing customer leadership teams to grasp their objectives and obstacles
  • Record and present insights and suggested solutions to meet customer objectives
  • Create top-notch deliverables that outline strategic alignment, lay out multi-year roadmaps, and detail the full business case to support decisions
  • Communicate and provide advice in both individual and group settings

Sales and Customer Success Advisory

  • Collaborate with sales and customer success teams to develop account plans and sales strategies for accounts within the region
  • Utilize expertise to assist in evaluating and prioritizing accounts and strategies
  • Deliver advice on achieving full life cycle business outcomes and value realization

Thought Leadership

  • Identify and spearhead the development of new intellectual property (best practices, white papers, workshops, etc.)
  • Enhance existing methods and frameworks
  • Support and empower the ServiceNow teams in adopting a business consulting approach to sales

    Qualifications

    To excel in this role, you should possess:

    • Over 10 years of relevant experience as a Management consultant exposed to cloud technologies or as a customer-facing strategy manager with a technology provider
    • Experience in executive/leadership roles within digital transformation projects or enterprise software deployments is advantageous
    • Prior experience in a key industry sector (such as FSI, Telco, Manufacturing, Retail, etc.) is preferable
    • Proven track record in cultivating C-Level relationships, with the ability to simplify and convey complex subjects to audiences
    • Proficiency in public speaking, running meetings, and whiteboarding
    • Extensive network with customers in various regions
    • Strong executive presence combined with a down-to-earth attitude
    • Analytical and financial acumen
    • Enjoyment of collaborating in a team environment
    • Willingness to travel up to 40% of the time

    FD21

    Additional Information

    ServiceNow is an Equal Employment Opportunity Employer. All qualified candidates will be considered regardless of race, color, creed, religion, sexual orientation, national origin, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other protected category by law.

    At ServiceNow, we prioritize flexibility and trust in our dynamic work environment. Learn more about our work personas: flexible, remote, and in-office when required.

    If you need reasonable accommodations to complete any part of the application process or face limitations in accessing or using this online application system, please contact us for assistance.

    For roles that require access to technical data governed by export control regulations, including Export Administration Regulations (EAR), ServiceNow may need to secure export licensing approval from the Government for specific individuals. All employment is subject to obtaining any necessary export license or approval required by the Government.

    Please be aware: Beware of fake job postings or job scams. Learn how to identify and protect yourself. All genuine ServiceNow job postings are accessible through the .

    Source: Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.

    Fortune and Fortune Media IP Limited are unaffiliated with and do not endorse products or services by ServiceNow.



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