Membership Systems

2 weeks ago

East Melbourne, Australia Melbourne Cricket Club Full time

Membership Systems & Insights Manager:
East Melbourne VIC, Australia

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  • A critical senior leadership role with project/ strategy experience in tech transformation that drives change
  • Utilise your strong stakeholder management and collaborative skills to build strong relationships and achieve successful outcomes
  • Make your mark develop and implement strategies to improve membership systems & insights
  • Join us to lead the transformation of the club services and membership systems.


The Melbourne Cricket Club (MCC) has the public responsibility of managing one of the largest and the most successful stadiums in Australia and the world - the Melbourne Cricket Ground (MCG).

The MCG is more than just a stadium, it's an Australian icon and a meeting place for generations past, present and future.

The MCG is host to more than 70 major events and attracts over four million visitors annually.

The MCC is the largest sporting club in the country with over 155,000 members and also manages 13 sporting sections with participation over 2,600.

The Australian Sports Museum (ASM) has its home at the MCG, celebrating the country's rich sporting history, which is also managed by the MCC.


An exciting senior leadership opportunity is available in this team for a
Manager - Membership Systems & Insights. Reporting to the General Manager of Club Services, Sport & Heritage and a key member of the Club Services, Sport & Heritage Leadership Team.

This role will lead and support a talented team to maximise the potential of the club's Membership Systems and have the ability to drive action through insights.

Responsibilities include ( however not limited to) overseeing the department's annual budget, business planning, and strategy, leading system and business insights functions, and driving best practices.

You'll support and lead staff to maximise membership systems, enhance stakeholder experiences, and build reporting dashboards.

The role also involves partnering with MCC Technology and Business Performance departments, managing match day operations, and ensuring smooth annual renewal processes.

It is essential that you also have experience in:

  • Delivering large scale system change within either a sports or membership organisation
  • Aggregating and analysing data to make decisions and build customer profiles
  • The use of Microsoft Dynamics CRM and associated reporting services
  • SQL server database query development and execution preferable.
  • Managing, mentoring and coaching a talented team
  • Developing effective project plans and manage issues proactively
  • And knowledge in database management, marketing and communications

Desirable:

  • Tertiary qualifications in Business Management
  • Experience in a similar role at sporting or membership organisation of scale
**Please note working on event day work is a requirement of this role.


For a more detailed description of the role please refer to the position description via the link on this page.

**_

Please note, agency submissions will not be considered for this position_**For a more detailed description of the role please refer to the position description via the link.- Position Description

Type:
Permanent

Category:
Club Services & Heritage - Membership & Customer Service

Reference ID:
AF000259

Date Posted: 24/05/2024

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