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Customer Service Officer Morley
4 months ago
Customer Service Officer Morley
● Permanent full-time – working 9 days per fortnight
It's important at Hearing Australia
Hearing Australia is a respected leader in our sector. We operate nationwide, aiming to assist and empower individuals in matters of hearing health whenever and wherever required.
Your opportunity
As a Customer Service Officer, you'll provide support and empowerment to clients from various backgrounds. Collaborating with dedicated colleagues, you'll find fulfillment in aiding children and adults who rely on our services. Here's how you'll contribute:
- You'll welcome clients and address both in-person and phone queries
- You'll manage reception tasks and handle general administrative responsibilities, such as scheduling appointments, processing claims, data entry, and compiling monthly reports
- You'll engage extensively with our diverse clientele, including children and adults with diverse needs, along with individuals from multicultural and Indigenous backgrounds
- You'll handle minor repairs and troubleshooting of hearing aids
- You'll support Clinicians in delivering clinical services by identifying client needs proactively, providing professional guidance, and demonstrating the usage of hearing aids
What you'll bring
We believe the ideal candidate will excel in a customer-centric setting, delivering exceptional and amiable service while managing intricate medical administrative tasks. You should bring:
- Experience as a solution-oriented individual keen to shoulder responsibilities and take charge of tasks
- Intermediate to advanced computer skills and some familiarity with iPad applications
- A commitment to working for an organization that contributes positively to society, offering genuinely fulfilling work that impacts the lives of our clients and their families
What's most crucial? It's simple – your dedication to assisting all those in need. You should view your role as a rewarding opportunity to make a real difference.