Claims Manager

1 week ago

Adelaide Region SA, Australia Suncorp Group Full time
Suncorp Group is all about making a difference for people and the communities that they call home. Few areas of our business are quite as foundational in making that difference as our Claims teams.

They provide support and understanding for customers in some of their most challenging times, while finding outcomes that get their lives back on a healthier, happier path.


As a Claims Manager you will be someone who can pick up the ins and outs of insurance processes and deliver it to customers in a way that feels refreshingly simple.

Someone who is naturally empathetic and finds joy and pride in making a genuine difference - because you'll be doing that from the moment you start work each day.


What you'll do

  • Deliver a sustained high level of service to insured customers and property managers across the range of Terri Scheer Insurance landlord insurance products.
  • Review and processing claims including liaising closely with customers, assessing loss and determining claims settlement including declinature within defined authority levels and legislated time frames.
  • Selfmanage and monitor individual workload to ensure all claims are processed within Code of Practice guidelines and internal service standards.
  • Adopt a customer focus in the delivery of internal/external services.
  • Build, enhance and maintain quality relationships with all internal and external customers.
  • Have quality conversations with our customers to explain the claims process, claim outcomes and offer support throughout the claim life.

What you'll bring

  • A customer centric mindset, and a passion for helping people and making a difference
  • Previous Customer Service experience (hospitality, retail or contact centre)
  • Knowledge & understanding of the insurance market
  • Effective Time management skills
  • Adaptable and responsive to a continuously changing environment
  • To be resilient and have an ability to positively manage difficult situations
  • Communication Skills ability to convey and explain information, effectively, coherently, professionally and confidently both verbally and in writing
  • A high level of attention to detail

What we can offer you

  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
  • A range of flexible working and leave options
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here.

Why you'll love working with us


Whether we're helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear - to deliver banking that's good for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too.

By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities.


Advertised: 26 May 2023 AUS Eastern Standard Time

Applications close: 01 Jun 2023 AUS Eastern Standard Time

  • Claims Manager

    3 weeks ago

    Adelaide Region SA, Australia Department of Human Services Full time

    Job Reference: - 3N73174E- Eligibility: - External Vacancy - Open to Everyone- Division: - People and Performance- Location: - Adelaide- Salary Range: - 83,273-92,614- Classification: - ASO5- Engagement Type: - Ongoing- Closing Date: - 17 Aug 2023**Role Highlights**: - Work collaboratively and engage with stakeholders - Contribute to the health and...

  • Claims Manager

    1 week ago

    Adelaide Region SA, Australia Suncorp Group Full time

    Claims ManagerAdelaideWe have an exciting opportunity for a Claims Manager to join our Terri Scheer team in Adelaide on a permeant full-time basis Our Terri Scheer brand is one of the market leaders in Landlord Insurance.Suncorp Group is all about making a difference for people and in the communities, they call home. Few areas of our business are quite as...

  • Claims Performance Manager

    1 week ago

    Adelaide Region SA, Australia CTP Insurance Regulator Full time

    The Compulsory Third Party (CTP) Regulator is an independent Statutory Body, appointed with administrative and financial responsibility of the MAIAS (Motor Accident Injury Accreditation Scheme).The CTP Regulator is responsible for delivering a fair and competitive CTP Scheme with choice, ease and confidence for the SA community. The CTP Regulator has...

  • Claims Executive

    1 week ago

    Adelaide Region SA, Australia Kennedy Reid Full time

    Work for a reputable organisation managing a mixed portfolio of GI claims High performing team based in Adelaide, 5000 CBD office. Fantastic team culture and a competitive salary.The CompanyMy client is a well-established and reputable Insurance Brokerage. The company has been recognised for their fantastic culture and high performing team. Focused on...

  • Claims Specialist

    4 weeks ago

    Adelaide Region SA, Australia Suncorp Group Full time

    We have an exciting permanent opportunity for a Claims Specialist to join our Terri Scheer & Landlord Claims team in Adelaide! Our Terri Scheer brand is one of the market leaders in Landlord Insurance. Suncorp Group is looking for a vibrant, passionate and customer focused individual to join our Claims team on a permanent basis. We are a driven team that...

  • Claims Executive

    2 months ago

    Adelaide Region SA, Australia Ensure Recruitment Full time

    Established Local Broker, Part Of A Larger Group - Support For Growth And Development - Adelaide Office - Some WFH Flex **What you will love about the role**: - Responsible for covering all risks, motor, commercial and domestic property, business interruption, liability, engineering/machinery breakdown, and deterioration of stock - Working within a broker...

  • Claims Officer

    3 weeks ago

    Adelaide Region SA, Australia Gallagher Full time

    **Your Role** In the role of a Claims Officer you will be responsible for the delivery of a personalised, empathetic and organised claims management service to the SA community, supporting the return to work process for individuals that have experienced a workplace injury. Working with our Return to Work Specialists, Impairment Benefit Specialists, Dispute...

  • Claims Officers

    2 weeks ago

    Adelaide Region SA, Australia Gallagher Full time

    **Your Role** In the role of a Claims Officer you will be responsible for the delivery of a personalised, empathetic and organised claims management service to the SA community, supporting the return to work process for individuals that have experienced a workplace injury. Working with our Return to Work Specialists, Impairment Benefit Specialists, Dispute...

  • Claims Officer

    1 week ago

    Adelaide Region SA, Australia Ensure Recruitment Full time

    Enjoy Working For This Highly Regarded Local Broker Social Team And Supportive Culture New Permanent OpportunityWhat you will enjoy about this role:Working with a highly regarded, Adelaide based broker, to support clients' claims Having contact with the internal brokers as well as direct clients to discuss claims Collating all the necessary information for...

  • Claims Officers

    1 week ago

    Adelaide Region SA, Australia Gallagher Full time

    Your RoleIn the role of a Claims Officer you will be responsible for the delivery of a personalised, empathetic and organised claims management service to the SA community, supporting the return to work process for individuals that have experienced a workplace injury.Working with our Return to Work Specialists, Impairment Benefit Specialists, Dispute...

  • Claims Executive

    1 week ago

    Adelaide Region SA, Australia Ensure Recruitment Full time

    Established Local Broker, Part Of A Larger Group Support For Growth And Development Adelaide Office Some WFH FlexWhat you will love about the role:Responsible for covering all risks, motor, commercial and domestic property, business interruption, liability, engineering/machinery breakdown, and deterioration of stock Working within a broker environment...

  • Claims Specialist

    1 week ago

    Adelaide Region SA, Australia Suncorp Group Full time

    The Claims Specialist Team works together to carry out duties to support the Claims Managers to deliver a sustained high level of service to our customers and property managers across the range of Terri Scheer Insurance landlord insurance products.Within this role you will be speaking with customers over the telephone to provide advice and information in...

  • Claims Specialist

    4 weeks ago

    Adelaide Region SA, Australia EML Full time

    **Claims Specialist**: SA - Adelaide Workers Compensation Full Time - **Bring your excellent customer service and strategic thinking skills**: - **Help injured people recover to good health and return to work**: - **Work for an organisation that celebrates success with reward and recognition** **THE OPPORTUNITY** As part of our diverse team based in...

  • Motor Claims Consultant

    3 weeks ago

    Adelaide Region SA, Australia Gallagher Full time

    **About the Role** As a Motor Claims Consultant, you’ll provide a cost effective, professional and customer focused general insurance claims service relating to the processing of Motor Claims. You will play a key role in providing the highest level of customer service and claims advice to Commonwealth Government Agencies in the management of motor vehicle...

  • Commercial Claims Consultant

    1 week ago

    Adelaide Region SA, Australia Blake Oliver Consulting Full time

    An international insurance organisation which holds a strong position in the market is seeking an experienced Property Claims Consultant to join their team in Adelaide.As a Commercial Property Claims Consultant your duties will include End to end management of a portfolio of commercial property claims. Liaising with claimants over the phone and in writing....

  • Adelaide - Claims Consultant

    3 weeks ago

    Adelaide Region SA, Australia Mayday Recruitment Full time

    Salary - $75,000 - $85,000 package - Permanent - Full time role MAYDAY Recruitment is excited to be recruiting an experienced and talented **Claims Consultant** to join a leading provider of insurance solutions. This is a fantastic opportunity for someone who has a knack for adapting to challenging situations, has passion for customer service, and a strong...

  • Claims Manager

    4 weeks ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    **Join Our Team as a Claims Manager - Terri Scheer Division** **Location: Adelaide, Australia** Are you ready to embark on an exciting career journey with one of the industry leaders in Landlord Insurance? At Suncorp, our Terri Scheer brand is synonymous with excellence in this field. We're on the lookout for a Claims Manager to become a valuable addition...

  • Claims Manager

    4 weeks ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    **Join Our Team as a Claims Manager - Terri Scheer Division** **Location: Adelaide, Australia** Are you ready to embark on an exciting career journey with one of the industry leaders in Landlord Insurance? At Suncorp, our Terri Scheer brand is synonymous with excellence in this field. We're on the lookout for a Claims Manager to become a valuable addition...

  • Claims Manager

    3 weeks ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    **Join Our Team as a Claims Manager - Terri Scheer Division** **Location: Adelaide, Australia** Are you ready to embark on an exciting career journey with one of the industry leaders in Landlord Insurance? At Suncorp, our Terri Scheer brand is synonymous with excellence in this field. We're on the lookout for a Claims Manager to become a valuable addition...

  • Claims Manager

    5 days ago

    Greater Adelaide SA, Australia Suncorp Group Full time

    **Join Our Team as a Claims Manager - Terri Scheer Division** **Location: Adelaide, Australia** Are you ready to embark on an exciting career journey with one of the industry leaders in Landlord Insurance? At Suncorp, our Terri Scheer brand is synonymous with excellence in this field. We're on the lookout for a Claims Manager to become a valuable addition...