Claims Specialist

1 week ago

Adelaide Region SA, Australia Suncorp Group Full time

The Claims Specialist Team works together to carry out duties to support the Claims Managers to deliver a sustained high level of service to our customers and property managers across the range of Terri Scheer Insurance landlord insurance products.


Within this role you will be speaking with customers over the telephone to provide advice and information in relation to claims for property damage and loss of rent.

You will be responsible for registering new claims and be the first integral point of contact for our customers.

We are based in the Adelaide CBD and have a fantastic office environment.

This role is Full-Time position, and you will be working Monday to Friday (rotational rosters) between our business hours of 8am-7pm.


This is an exciting opportunity for someone who enjoys working in a friendly and busy team environment and would like to enhance their career with a well-respected company.


What you'll do

  • Adopt a customer focus in the delivery of internal/external Services
  • Build, enhance and maintain quality relationships with all internal and external customers
  • Alignment of Team objectives to ensure effective delivery of our customer proposition
  • Providing exceptional service to our customers by being the first point of contact for all inbound claim calls
  • First point of contact for telephone enquiries and lodgement of new claims
  • Appoint and liaise with assessors as required
  • Monitor workflow to ensure all claims are processed within Code of Practice guidelines
  • Drive and maximise productivity, at both individual and team level
  • Provide support to the Claims Teams

What you'll bring

  • Excellent data entry skills including a high level of accuracy
  • Excellent written and verbal communication skills
  • Willing to pursue a career in general insurance
  • Willing to work rostered hours to cover hours of operation in each state of Australia
  • Initiative and accountability
  • Advanced organisational and time management skills
  • Be resilient and have an ability to effectively manage difficult situations
  • Be customer orientated and enjoy providing exceptional service
  • Team oriented
  • Selfstarter and selfdisciplined

What we can offer you:

  • Discounts and offers on a range of retail favourite stores as well as banking and insurance products.
  • A range of flexible working and leave options
  • Prioritise your work/life balance with our robust employee assistance program and dedicated employee council.
  • Invest in your brighter future with ongoing study support and career development programs.
  • Give back to our communities with payroll giving, donation matching and paid volunteer leave.
It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you'll love working with us


Whether we're helping people manage their everyday banking, run their business or land their dream home, our ambition at Suncorp is clear - to deliver banking that's good for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak - while making a meaningful impact for our customers and their communities

Advertised: 28 Apr 2023 AUS Eastern Standard Time

Applications close: 05 May 2023 AUS Eastern Standard Time

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