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Claims Manager

4 months ago

Greater Adelaide SA, Australia Suncorp Group Full time

**Join Our Team as a Claims Manager - Terri Scheer Division**

**Location: Adelaide, Australia**

Are you ready to embark on an exciting career journey with one of the industry leaders in Landlord Insurance? At Suncorp, our Terri Scheer brand is synonymous with excellence in this field. We're on the lookout for a Claims Manager to become a valuable addition to our dynamic team in Adelaide on a permanent full-time basis.

**Why Choose Suncorp Group?**
- At Suncorp Group, we're not just about business; we're about making a real difference in people's lives and the communities they call home. Few roles within our organization are as foundational in achieving this mission as our Claims teams. They provide unwavering support and empathy to customers during their most challenging moments, all while working tirelessly to help them regain control of their lives.

**Your Responsibilities**:
As a Claims Manager at Suncorp Group, you will:

- Efficiently Manage Multiple Cases: You'll oversee a diverse portfolio of claims, ensuring customers are kept informed at every stage of the claims process.
- Thoroughly Review and Process Claims: Collaborate closely with customers, assess losses, and make informed decisions to facilitate claims settlements.
- Nurture Meaningful Relationships: Build, strengthen, and maintain positive relationships with both internal and external stakeholders, ensuring a seamless claims experience.
- Deliver Exceptional Customer Conversations: Engage with customers compassionately, explaining the claims process, outcomes, and providing continuous support throughout their claim journey.

**What we're looking for in a Claims Manager**:

- Empathy and Compassion: Your ability to connect with and understand the needs of our customers sets you apart.
- Integrity and Commitment: You have a strong sense of ethics and a dedication to exceeding customer expectations.
- Effective Communication Skills: Your verbal communication is top-notch, allowing you to build rapport and address complex issues with ease.
- Time Management and Attention to Detail: You excel in managing your time and paying meticulous attention to the finer points of your work.
- Adaptability: You thrive in an ever-changing environment and are quick to respond to evolving circumstances.
- Resilience: You have the ability to stay positive and composed even in the face of challenging situations.

**What we can offer you**:
Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

- **Employee discounts and rewards - **exclusive offers on more than 400 of Australia’s large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO.
- **Study support** - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work.
- **Parental Leave** - All permanent employees who are primary carers are offered 20 weeks parental leave.
- **Wellness** - We offer a wide range of initiatives to promote our employees’ health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

**Our Culture**

At Suncorp, our purpose has been at the core of our business for over 100 years. To deliver exceptional experiences we’ve had to become even more customer obsessed, innovative and performance driven than ever before.

Delivering on our purpose has always meant putting words into action. Building futures and protecting what matters is why we’re here. Caring for others, being courageous and doing the right thing underpins everything we do.

**Advertised**: 14 Mar 2024 AUS Eastern Daylight Time
**Applications close**: