Delivery Support Lead

1 week ago

Camberwell, Victoria, Australia Baptcare Full time

Delivery Support Lead – In Home Care

Career development opportunities

Salary Packaging available – up to $18,500 per annum

Flexible working options with working-from-home opportunities

Supportive team environment

Permanent Full-Time position

About Us

At Baptcare, we care. Our Mission and Vision are lived through our WE CARE Values: for our residents, customers, clients, partners, and supporters; with the very young through to the very old, the vulnerable, with families through all of life's stages and challenges.

Baptcare is a Not for Profit, purpose driven organisation working across Victoria, Tasmania, and South Australia. Focused on providing residential and community care for older people and support to children, families, and people with disability, financially disadvantaged people and people seeking asylum.

Our Values are Wellbeing, Ethics, Co-creating, Accountability, Respect and Effectiveness​. ​

About the role -

We are looking for an outstanding, customer-centric Delivery Support Lead to manage our "care force" of Personal Care Workers (PCW), Homecare Workers (HCW) spanning Barwon, Hume and Lodden regions of Melbourne.

Key accountabilities -

Will include but not limited to:

  • Induction of newly hired PCWs and HCWs
  • Supervision, support, mentoring and professional development of PCWs and HCWs
  • Coaching staff to high quality consumer care as per the individual consumer care plan
  • Clear and concise documentation of consumer outcomes
  • Ensure staff recognise changes in a consumer's health status and report appropriately
  • Respond to service delivery issues and implement solutions to achieve the expected consumer outcomes
  • Compliance with organisation and regulatory requirements
  • Independently on board new Baptcare consumers
  • Workforce planning and development
  • Administration – maintain employee files, utilise risk-management systems, maintain databases etc

Key Selection Criteria –

  • Demonstrated experience in the supervision of staff within the Community Aged Care sector
  • Ability to achieve consumer focused outcomes
  • Ability to apply various strategies to engage with and influence key stakeholders to achieve operational goals and targets
  • Demonstrated ability to improve staff performance through coaching & mentoring
  • Capacity to manage and escalate issues where risks are identified
  • Ability to continuously improve service quality and consumer experience

Essential –

  • Cert IV in Workplace Training and Assessment
  • Minimum Certificate III in any one of - Aged Care/Individual Support, Home and Community Care and Disability
  • Current equivalent Level II First Aid certificate
  • Own vehicle and current Australian Driver's License
  • Satisfactory Police Check
  • Have or be willing to get an influenza vaccine
  • Have evidence of Covid-19 Vaccine double vaccination at a minimum

Desirable –

  • Registered Nurse, Endorsed Enrolled Nurse or Enrolled nurse
  • Medication endorsement
  • Experience in a similar role within the Community Aged Care sector
  • Experience in supervision of a mobile workforce

How to apply

Then click 'Apply Now' to submit your application

Applications close 17th June 2024

If you require support with the application process, please contact

Baptcare is committed to building a respectful and inclusive workplace, appointing the best person for the role, and supporting diversity. We welcome applicants who may require adjustments.

Baptcare is dedicated to the safety, empowerment and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children and young people to feel safe and respected.

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