IT Service Desk Support

2 weeks ago


Perth, Western Australia Milestone IT Full time
Immediate start
- large nationwide retail chain

  • Excellent career progression


Milestone IT is currently working with this brilliant organization that right now has an exciting opportunity for an experienced IT Servicedesk Support to join a great team.


Working with a small team of IT specialists, you will be Providing Level 1 support to users both on and off-site.

This role is located in Rivervale Perth

Key Responsibilities include:

  • Providing IT support over the phone
  • Providing first level support and logging the tickets
  • Provide excellent customer service
  • Providing handson hardware and software support
  • Installing, moving, adding, and changing equipment and software
  • Maintenance of Client's Network
  • Performing proactive and reactive troubleshooting to identifying potential problems

Skills we are looking for:

  • Detailed knowledge of Ticketing System
  • Detailed knowledge and experience of Windows 10 Operating Systems
  • Detailed knowledge and experience of Microsoft Office Suite
  • Detailed knowledge of Active Directory
  • Someone with experience performing in a similar position.
  • Friendly welcoming professional with good telephone manners.
  • Well presented, hardworking, and enjoys working in a Team
  • Possess great written and verbal communication skills.
  • Work well independently and productively within a small team environment.


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