Service Coordinator

1 week ago

Sunshine, Australia William Adams Full time
With over 90 years as a Caterpillar Dealer, William Adams has proudly made its mark.

Together with Caterpillar, we've been there for customers - selling and servicing the best equipment in the world - on land, at sea, in construction, mining and industry.


We are on the search for a customer focused and highly motivated individual to take on the busy role of
Service Coordinator within our
Laverton branch
.



ABOUT THE ROLE


Reporting to the Service Manager, in this pivotal role you will be coordinating equipment services and repairs for our customers.


Key responsibilities of this role include:

  • Owning the customer contact for all jobs from start to finish, to achieve customer satisfaction and return for the company
  • Providing quotation/estimates for repairs
  • Booking and scheduling all work as well as managing invoicing and work in progress

ABOUT YOU


You will utilise your knowledge gained from your mechanical trade background and pride yourself on outstanding customer service, as well as your organisational skills.


To be considered for this role you will have the following skills, experience & attributes:

  • Ability to develop and maintain long term internal and external relationships
  • Excellent organisational skills and the ability to handle several tasks simultaneously
  • Operational experience within the heavy mechanical industry
  • A strong commitment to safety, health & environment procedures

Why work with us?**Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing.


You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.

We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub - our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, BCF + more

For any questions call our Talent Acquisition Team on

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