Insurance & Claims Support Lead

1 week ago


Melbourne, Victoria, Australia Cbus Full time
Insurance & Claims Support Lead

About Cbus
Created by workers, for workers, Cbus Super is one of Australia's most successful Superannuation funds.

For almost four decades we've proudly represented those who help shape Australia, hard-working individuals who deserve to make the most of their retirement, no matter the industry.

As an award-winning fund we've been recognised for the benefits provided to our members and our innovative investment approach. All while staying committed to our member first ethos as a proud Industry Fund.

About the role


CBUS has an exciting initial 6 month opportunity for an Insurance & Claims Support Lead to join our Insurance Operations team.

The role provides expert insurance and claims administration support to our Compensation Program.

The role acts as a key escalation point for complex issues via our Insurance & Claims Officer's, and provides planning, forecasting and the development of supporting materials.

You will be performing quality assessment of Insurance support activities related to the program and identifying areas for continuous improvement.

You will also be responsible for daily reviews, verifying claims data points and maintaining member records within Salesforce (CRM). This role would be perfect for a senior claims support professional, with extensive experience within a superannuation setting.

About you

  • You will have gained extensive exposure within a superannuation insurance function and have an understanding of the general claims process.
  • You will have demonstrated attention to detail and have strong administrative and clerical skills.
  • You are comfortable being an escalation point, and have held senior positions within a similar function previously.
  • Your dedication to achieving positive outcomes for customers/ members will be key to success.
  • You are comfortable with data records and have experience managing and amending multiple files with a high degree of confidentiality.

Belong at Cbus
We value difference, and embrace people with diverse backgrounds, experiences, gender identities, abilities and thinking styles. We believe that, with diversity of perspectives and experiences, you get better teams and outcomes. We're looking for people of all genders, races, nationalities, orientations and of all abilities to join us.

We're keen to hear from you
Applications Close
:15 April 2024- CBUS reserves the right to interview and appoint ahead of this date.

Agencies, please note:
All Cbus vacancies are managed by our internal Talent Acquisition Team. Should external assistance be required we will reach out to our preferred agency partners, Thank you.

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