Pre-sales Delivery Manager

2 weeks ago

Canberra, ACT, Australia Elastic Full time

Elastic is a free and open search company that powers enterprise search, observability, and security solutions built on one technology stack that can be deployed anywhere.

From finding documents to monitoring infrastructure to hunting for threats, Elastic makes data usable in real-time and at scale.

Thousands of organizations worldwide, including Barclays, Cisco, eBay, Fairfax, ING, Goldman Sachs, Microsoft, The Mayo Clinic, NASA, The New York Times, Wikipedia, and Verizon, use Elastic to power mission-critical systems.

Founded in 2012,
Elastic is a distributed company with Elasticians around the globe. Learn more at
.

Role Description:


The Elastic Pre-Sales Delivery Manager (PSDM) is a proven expert focused on accelerating our Customer's time to business value through Elastic's expert professional services & enablement.

Through the Pre-Sales Delivery Manager's relentless pursuit of positioning the right services strategy to our customers they will become a trusted advisor to the customer, field teams and Customer Success Group (CSG) leadership.


Reporting to the owner of professional services (ANZ), this individual will partner with the Sales Account & Delivery Teams to position outcome-oriented services offerings for their customers - often requiring customised value propositions.

They will be responsible for crafting a services territory strategy, generating proposals and/or statements of work to meet customer needs, and ensuring the customer is satisfied with their Elastic Services investment.

The Pre-Sales Delivery Manager will work with all Elastic stakeholders to understand and support our customers throughout their lifecycle, driving adoption through services engagements for both new and existing customers

Responsibilities:

  • Account Team PMO & Services Proposals
  • For select engaged customers, drive the discovery, ideation and delivery process and next steps with the account team and the customer. Develop and deliver Statements of Work aligned to and ensuring customer value is achieved, based on key agreedupon outcomes. The PSDM is responsible for owning the Services bid & negotiation process, working closely with our Account Executives.
  • Building & Fostering Strong Relationships
  • Develop deep relationships with customers by tailoring the appropriate services strategy aligned to our customers' objectives which will increase adoption and longterm success with Elastic Solutions.
  • Becoming a Strategic Advisor & Driving Customer Advocacy
  • Establish a trusted advisor relationship with each assigned customer and create "Elastic Advocates" while transferring knowledge from Services engagements to the broader sales organisation.
  • Pursue Customer Operational Excellence
  • Working with the "Elastic Advocates" and our Services delivery teams drive to continuously position the right Services which amplify the value of Elastic products while enhancing customer capabilities on our products.
  • Mastery of your Profession
  • Our Services drive customer health and our customers should be extremely satisfied with their investment in Elastic Services. Support success plans with a Services PoV (Point of View) for a portfolio of accounts and proactively work with customers to establish and achieve critical goals.


 Demonstrating Elastic Proficiency
  • Remain uptodate on Elastic solutions and products and maintain familiarity to all Company methods and procedures.

Qualifications:

  • Minimum of 812 years experience in relevant professional services or presales functions
  • Excels at working directly with customers to gather, prioritise, plan and execute solutions to customer business requirements as it relates to technology
  • Proficiency in the value and delivery aspects of the technology domain of search, analytics, or related technologies
  • Demonstrable experience of owning complex negotiations across terms, contract structure and associated deliverables
  • Track record of contributing to the growth of a services business through actions such as: developing best practices, improving sizing, advancing offerings, etc.
  • Canberrabased with ability to gain Australian government security clearance

Bonus Points:

  • Bachelor or graduate degree in Business/Economics, Computer Science, or related discipline, or comparable certification and experience
  • Understanding of our technology space, including Elasticsearch, Linux, Software Development, NoSQL, and/or databases
  • Experience working as a billable consultant or project manager is valuable for empathy and understanding
  • Passion for opensource technology and business model
  • Already Australian Federal Baseline, NV1 or NV2 clearance

Skills:

  • Utilise industry expertise and business acumen to understand a customer's motivation, business drivers, strategic goals and objectives, and desired business outcomes.
  • Engage customers, especially C-Level to Clevel 2;, using a consultative selling approach that positions Elastic and

  • Pre-Sales Engineer

    2 weeks ago

    Canberra, ACT, Australia Real Time Full time

    Join a market leader who treats their people as their biggest assetsDeliver first-class solutions while having fun at every step of the way$190,000 + super + comms ($240k OTE with generous accelerators) Looking for a bigger role, more supportive team and truly exciting projects?This is your chance to join a global leader in data storage and management, as a...

  • Pre-Sales Engineer

    2 weeks ago

    Canberra, ACT, Australia Real Time Full time

    Full time $190,000 + super + comms, $240k OTE + accelerators Looking for a bigger role, more supportive team and truly exciting projects?This is your chance to join a global leader in data storage and management, as a Pre-Sales Engineer focused on big projects within the Defence & Enterprise sector.They are winning business from their competitors based on...

  • Territory Manager

    2 weeks ago

    Canberra, ACT, Australia bta Sales Full time

    What's in it for you?Join a well-established, global business that provides high-quality lawn, garden, and arboriculture equipment to a range of customers. Your role will optimise existing business relationships, focusing on additional growth opportunities for genuine spares and accessories through the dealer distribution channel. For your efforts, you'll be...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia CDC Data Centres Full time

    About us:Established in 2007, CDC Data Centres is Australia's leading operator of sovereign, secure, world-class data centre facilities.Headquartered in Canberra with multiple facilities in the ACT, NSW, VIC and New Zealand, CDC's diversified operations provide secure data centre configurations that support co-location, containerised and hyperscale compute...

  • Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Fujitsu Full time

    Delivery ManagerWe Are FujitsuAt Fujitsu, we utilize technology to enhance lives, striving to be at the forefront as a global leader in technological solutions that drive organizational transformation and societal progress. With a rich legacy of innovation and expertise, we are dedicated to contributing to the advancement of society and our clients.About the...

  • Agile Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Emanate Technology Full time

    12-month contract with possible 6-month extensionHybrid working arrangements – 3 days in the office, 2 days working remotelyMust hold Baseline clearanceCompany Overview:Emanate Technology is collaborating with a federal government client in search of an experienced Agile Delivery Manager to help lead one of their global teams using agile practices and...

  • Area Sales Manager

    2 weeks ago

    Canberra, ACT, Australia GWF Full time

    Company vehicle | Mobile phone & iPad | Bonus scheme Training & Development Opportunities aimed to develop Leadership Capability and Sales Capability Grow and develop your career at an Iconic household brandReporting to the Field Sales Manager, as the Area Sales Manager, you are responsible for sales execution within the Canberra area with a focus on...

  • Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia HiTech Personnel Full time

    Reference #: JF/LS1671Title: Delivery manager Data Statistical Analysis Federal GovernmentCategory: ICTLocation: ACTWork Type: ContractRemuneration:- $NegTerm: 6 Months + extDescription:- Opportunity within a Federal Government Department:Exciting Data and statistical analysis projects:- Rewarding hourly ratesOne of Australia's most progressive Federal...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia CDC Data Centres Full time

    About our company:CDC Data Centres, established in 2007, is a prominent operator of secure, top-notch data centre facilities in Australia. Headquartered in Canberra with multiple centres across ACT, NSW, VIC, and New Zealand, CDC's operations offer various secure data centre setups supporting co-location, containerised, and hyperscale environments...

  • Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Aurec Full time

    As the Delivery Manager for our Federal Government client in this 12 month contract, you will own and drive operational excellence in the teams responsible for new digital product development.You'll showcase your enthusiasm for leadership by guiding agile delivery teams in the planning, development, delivery, and early support of digital technology...

  • Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Infinite Talent Group Pty Ltd Full time

    We are seeking a Delivery Manager to join our team. Given our work revolves around information and statistics and the presentation of statistics to promote better health and wellbeing, our projects have a significant dependency on data and ICT. To succeed in this role, you will have a good grasp on delivering data-oriented projects that include coding work,...

  • Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Fujitsu Full time

    Delivery Manager We are Fujitsu We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers. About the Role 12...

  • Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia IT Alliance Australia Full time

    Canberra and Remote WorkingIP AustraliaOne of our Federal Government clients is looking for Delivery Manager in Canberra and Remote Working.We are looking for the following Skills/Experience:Experience in the delivery of projects using HCD, Scrum, and principles from SAFe (the Scaled Agile Framework). Demonstrated ability to manage multidisciplinary teams...

  • Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Peoplebank Full time

    Location: Canberra Job Type: Contract Posted: 19 minutes ago Contact: Maria Lastierre Discipline:General IT Reference: Our Federal Government Client is looking for a Delivery Manager to own and drive operational excellence in the teams responsible for new digital product development.This is a 12-month contract open to Australian citizens with active AGSVA...

  • Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Paxus Australia Pty Ltd Full time

    Posted 11 April 202- SalaryPaxus pays weekly LocationCanberra Job type Contract DisciplineProject Services + Transformation Reference265344Job description:- 6 months contract:- Bruce location - full time on site required: Australian citizenship no clearance requiredResponsibilities: Ensure delivery of project outcomes, managing scope, schedules, quality, and...

  • Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Aris Zinc Full time

    Delivery ManagerOverviewOur client seeks a Delivery Manager who will be undertaking a large portfolio of work to modernise its legacy systems. The work that underpins this process is progressed by numerous interwoven programs and projects requiring highly experienced Delivery Managers to oversee projects.The Delivery Managers will be required to Cultivate...

  • Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Peoplebank Full time

    Location: Canberra Job Type: Contract Posted: 27 minutes ago Contact: Maria Lastierre Discipline:General IT Reference: Our Federal Government Client is looking for a Delivery Manager. The Client is looking to engage a qualified and experienced Delivery Manager to work in their Digital Transformation and Delivery Division. The Delivery Manager role will work...

  • Service Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Iron Mountain Full time

    Service Delivery Manager - ACT Hume , Australia Apply Now At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your...

  • Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia face2face Recruitment Full time

    Closing Date:26 June 2023, 9:00 AMface2face reference:586551Location:CanberraHours:Full-timeContract length:12 Month Contract + 2 x 12 Month Extension (Pending approval)Entry requirements:Australian Citizen + Ability to obtain Negative Vetting Level 1Pay range:$ p/h inc superAbout the role:The Delivery Manager position is expected to operate within the scope...

  • Technical Delivery Manager

    2 weeks ago

    Canberra, ACT, Australia Data#3 Limited Full time

    Job Summary: We have an excellent career opportunity for an experienced Technical Delivery Manager to join Data#3's Customer Success Team in Canberra to support our growing business.Date Listed:Job Ref:Job Type:Location:12/04/2023ALCA109798PermanentCanberra Join a company with HEART Permanent opportunity Flexible working with WFH optionsWho is Data#3?You'll...