Level 3 Service Desk Engineer

1 week ago


Perth, Western Australia On The Ball Personnel Full time

Help Desk & IT Support (Information & Communication Technology)

  • Excellent Remuneration - Up to $130,000 + Super
  • Birthday paid day off
  • Dedicated parking bay
  • Paid Training Pathways
  • Health & Fitness Perks
  • Positive and Supportive Team Culture

This is a wonderful opportunity to work with an Australian owned managed IT and cybersecurity consulting firm. They have expertise in Information technology, cybersecurity services, automation & systems architecture. This is a growing, boutique IT company that is passionate about providing elite services to their clients. They value creativity, innovation, excellence

They are looking for an incredible talent, who can be their Level 3 Service Desk Engineer, to work closely with the Service Delivery Manager and also the Company Director. You will be expected to handle Level 3 escalations, assist with project work and manage critical P1 outages or issues both on-site and remotely.

Some of your responsibilities will include -

  • Handle Level 3 escalations from the service desk and service delivery manager
  • Assist with project work as required
  • Attend site or work remotely on P1 outages or issues
  • Assist with Microsoft 365 architecture, including tenant creation, security compliance setup, SharePoint sites and libraries setup, permissions configuration, mailbox setup and Microsoft Defender configuration.
  • Manage and support on-premises architecture, including Hyper-V, Server 2016 or later operating systems and various roles.
  • Setup, manage, and support firewall requirements including traffic monitoring, packet filter rules, NAT rules, and packet passthrough troubleshooting.
  • VLAN and general switch management.
  • Manage ISP relationships and understand various internet connectivity options
  • Manage and troubleshoot VOIP services, including 3CX or similar platforms, VOIP protocol management, desktop handset configuration, and network topology configuration

Skills, Qualifications and Tools:

  • Certifications such as Microsoft Certified: Azure Administrator, CompTIA Network+, Vendor-based certifications for firewalls (Sophos, Cisco, Fortinet), and Microsoft 365 Administrator certifications or similar
  • At least 8-10 years of experience in the field
  • Bachelor's degree in Computer Science or equivalent industry certifications preferred
  • Fundamental understanding of PowerShell across desktop and Microsoft 365
  • Strong problem-solving skills, teamwork, and the ability to work under pressure
  • Strong intra team and client communications skills required
  • Leadership and mentorship skills – assist and mentor junior talent
  • Adept in using tools like - Halo PSA Ticketing System or similar, Datto RMM or similar, Microsoft 365 suite, 3CX
  • Own vehicle required with a valid Australian driver's license

Additional Requirements:

  • Occasional travel to client sites as required

Call us on , for more details or apply directly via SEEK. Your exciting new adventure awaits – join us and drive success together

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