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Program Manager

3 months ago

Melbourne, Victoria, Australia Harvest Recruitment Full time
Join a dynamic and nimble private health and care business in Victoria.

  • Support the delivery of multimilliondollar digital transformation programs.
  • Rare contract opportunity in Geelong.


GMHBA is an Australian not-for-profit health insurance and care company and is embarking on an exciting program of change that will modernise and improve the way we deliver for our members, customers, and patients.

GMHBA has an ambitious vision to consolidate from a private health insurer with health businesses into an integrated care company prioritising a seamless customer experience.

The key to realising this vision is ensuring teams are equipped with the right technology including Customer Relationship Management (CRM), telephony, webchat, workforce and workflow management, sales portal, and full marketing automation.


As the Program Manager, you will support the delivery of a broad range of program initiatives within the digital transformation program for the health insurance and healthcare businesses.

This role involves both strategic project management and the hands-on delivery of operational activities.

While an ability to work with and understand the technology of this transformation project, the Program Manager will bring a strong appreciation of the Customer and User Experience (CX/UX) in addressing project aims and deliverables.


  • Significant project management experience handling highvalue, highly complex transformation projects.
  • Familiarity with the broader Sales & Service technology ecosystem, including leading solutions and use cases such as Telephony, RPA/Automation, Martech, Data & Analytics.
  • Experience in highly regulated or governed sectors (e.g., APS, Finance, Healthcare).
  • Demonstrated experience and understanding of Agile Methodologies.
  • Ability to work effectively at both strategic development and operational levels.
  • Dynamics CRM & Genesys Contact Centre system experience is preferred but not essential.
For more information and to view the position description, please call Hayley Smith on