Assistant Director

2 weeks ago


Canberra, ACT, Australia DFP Recruitment Services Full time

Job description:

-
Contract until 31st December 2023 with possible extension:


  • Location: Canberra and Brisbane:
-


Hourly Rate:
$70 - $80ph + 11% Super
:


  • No clearance required for this role

About the Role
DFP Recruitment is seeking a

EL1 Assistant Director -

Service Designer to join our Federal Government team. This position will provide specialist professional advice and support the Director - Service Design with leadership of service design activities across the full design life cycle.

Duties Involved
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Service Design :Support the Director
  • Service Design with the translation of insights from the Current State and Future Trends Review projects, utilising contemporary Human Centred Design methodologies to deliver Solution Design project(s).
  • Contribute to the refinement, implementation and provision of specialist advice on a prioritisation framework for service improvement, transformation and innovation opportunities.
  • Facilitate Design Sprints and codesign activities; including synthesising information quickly and converting ideas into high quality design concepts.
  • Create welldeveloped rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
  • Produce service design deliverable such as customer interaction flows, journey maps, designs and physical/digital prototypes.
  • Provide professional leadership for mapping and blueprinting of current services and stakeholder journeys for other Divisions, and other service design duties, as required.
-
Project Management:Manage small project teams and partners to deliver quality strategic and creative outputs.

Assume project responsibilities as required, including but not limited to:

project strategies, proposals and business cases; plans, resourcing, time lines, and budgets; financial reporting and status reports; issue management and risk mitigation; change and communication plans; delivery and project close out.

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Stakeholder relationships, engagement and collaboration: Develop and maintain effective working relationships with internal and external stakeholders by anticipating and responding to stakeholder needs, and collaborating to achieve best practice design solutions.
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Organisational Capability Development: Support the establishment of a Client Experience Office and work with other leaders and stakeholders to continuously identify spaces where service design as a discipline can add value to consumers; and help scope related initiatives, projects, and deliverable. Be a thought leader regarding the latest business, digital and technology trends and innovations; and contribute to ongoing thought leadership and perspective.
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Team Leadership and Development:Provide professional mentoring and advice for service design team members, and contribute to a harmonious and collaborative working environment.

Mandatory skills and experience

  • Demonstrated experience in a leadership role on strategic, humancentred service innovation and transformation initiatives in complex organisational and stakeholder environments.
  • Welldeveloped research and analytical skills the ability to practice divergent and convergent thinking; ability to draw on literature, evidence and information from diverse disciplines and fields into practical action; and ability to analyse qualitative and quantitative data to draw insights.
  • Comfortable working in a complex, strategic, technical and fastpaced environment.
  • Demonstrated ability to partner with internal and external stakeholders with a wide range of expertise, experience and perceptions.
  • Strong Design Sprint facilitation and codesign skills. Proven ability to synthesise information quickly and convert ideas into high quality design concepts.
  • Demonstrated experience creating welldeveloped rapid user experience prototypes and design solutions concepts for stakeholder showcases and customer validation.
  • Excellent organisational skills with demonstrated experience delivering high quality outcomes on time limited projects, with proven capacity to prioritise and achieve results while remaining customer focussed.
  • Welldeveloped interpersonal and influencing skills with previous experience engaging and collaborating with key stakeholders to achieve optimal business outcomes.
  • Excellent communication skills, with the ability to produce high quality written documentation and presentation of findings in a timely manner.

Desirable Experience

  • Tertiary qualifications in an appropriate discipline.
  • Active engagement within the Service Design community
  • An understanding of mental health services and service delivery innovation.
  • Relevant experience with the Australian Public Service, and/or the Defence community.

Aureen Vaz via



Shapes strategic thinkingachieves resultscultivates productive working relationshipsexemplifies personal drive and integritycommunicates
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