First Response Case Worker

2 weeks ago

Noosaville, Queensland, Australia The Salvation Army Full time
Start your career with The Salvation Army today


We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.


ABOUT US


The Salvation Army is one of Australia's largest and most-loved charities, helping thousands of Australians every year find hope in the midst of all kinds of personal hardship.

The Salvation Army offers the opportunity to use your professional skills and expertise to make a real difference in the lives of people who need help most.


  • Why this role matters


The Salvation Army Australia's Homelessness Stream provides high quality, person centred services to people at risk, and or experiencing homelessness.

We support adults and families, including accompanying children with accommodation, case management, outreach support, financial assistance, connection and referral to other specialist services.


Our philosophy is that every person deserves dignity, respect and quality of service and that no one should be without a safe, affordable and secure home.

Services are free, voluntary, accredited and delivered by professional and committed staff.

About the role


The First Response Team provides over-the-phone intervention, triage and case management to individuals and families throughout the South-East region of Queensland.

The position works effectively with other members of the team in Brisbane City and across South East Queensland to provide a comprehensive service that reflects the vision, mission and values of The Salvation Army.


The individuals and/or families at risk, or experiencing homelessness, are provided an initial assessment, appropriate referral, with development and implementation of person led case plans that achieve set outcomes.

This support is achieved through person-centred case management incorporating resilience, trauma informed and strengths-based practices.

You will successfully

  • Answer calls in a timely manner, providing initial response and assessment, inclusive of needs, risks and vulnerabilities
  • Responding to Walk ins on site and providing assessment and referral as appropriate
  • Establishing relationships with individuals who access the service, that encourage selfdetermination and participation
  • Complete brief intervention tasks such as providing information and referrals to internal and external stakeholders
  • Liaise daily with First Response team members to provide collaborative and comprehensive response to client needs
  • Working within an ethical decision making framework to administer brokerage funding where appropriate in consultation with Team Leader
  • Providing case management support to individuals in accordance with TSA case management models and standards of practice
  • Ongoing assessment of the individuals' presenting issues, vulnerabilities and needs from initial intake to exit
  • Individual case plans are developed in collaboration with clients and include a range of interventions that address the needs or goals of clients, as well as barriers to achieving those
  • Clients are assisted to access support services and establish community supports, and where needed are assisted through advocacy with service providers
This is a full-time, permanent position located in Noosaville, QLD. Salary and conditions are in accordance with the SCHADS Crisis level 2.

You will have

  • Tertiary qualification in Community Services, Social Work or related field. A degree level qualification is preferred.
  • Relevant experience in a social service environment including in client assessment and case management.
  • Previous experience providing case management type support over the phone preferred.
  • A national (or international as applicable) police record check is required
  • QLD Working with Children Check
  • Compulsory Code of Conduct, WHS and Bullying and Harassment training modules are completed and up to date.
  • Driver's Licence
  • First Aid Certificate
What we offer

  • Flexible working conditions
- (Maybe eligible to) NFP salary packaging ($15,900 tax free) plus meals and entertainment benefits

  • Employee Assistance Program
  • Independent confidential counselling service
  • Financial, retail and lifestyle discounts and benefits
  • Discounted health and fitness programs through Fitness Passport
  • Up to 8 weeks leave per year through our purchase leave scheme
  • Generous Parental Leave offering of 12 weeks
  • Up to 5 days paid leave per year to support a TSA program or activity
  • An inclusive culture of dedicated, passionate, and professional team members
  • Positively supporting and impacting the lives of others through your career contribution
  • The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. _
  • We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W_
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