Compliance Coach

2 weeks ago

Sydney, New South Wales, Australia Craveable Brands Full time
See the world One restaurant at a time across our network in NSW/ACT.

  • Benefits including half day Fridays in summer, birthday leave and FREE chicken
  • The chicken came first and so do you We're humans not numbers

About Us

At Craveable Brands we're the proud owner of four iconic Australian food brands: Red Rooster, Oporto, Chicken Treat and Chargrill Charlie's.

And while some of our brands have been around for over 50 years, today we're one of the fastest growing restaurant brands in the country.

We're big but well portioned, so everyone has the chance to make a difference. As customer fanatics, we're all committed to success and can see the outcomes of our efforts. You can even taste it.

About the role

Reporting to the Compliance Lead, the Compliance Coach partners with Franchisees and Operations Teams across Craveable Brands to support restaurant performance and to ensure restaurants are complying with relevant legislation & operational brand standards.


This role conducts regular auditing across our restaurant network, ensuring restaurant teams are complying with brand standards, customer experience & legislative requirements in Food Safety, Workplace Health & Safety & Employee Relations.

Key to this role are providing meaningful insights, action plans and coaching to franchisees on best practices.

NB:
This role requires frequent travel in Sydney Metro and regional areas. Further details are provided throughout the recruitment process.

Key Activities Include:

Create Winning Collaborations

  • Provide advice, guidance, and support to Franchise Partners to improve compliance.
  • Strengthen group networks promoting shared learnings and problem solving.
  • Share learnings and collaborate with peers leveraging the opportunity for connections across all Craveable Brands.

Conduct Restaurant Operational Compliance Audits

  • Undertake restaurant operational compliance audits in accordance with agreed business cycle in all restaurants.
  • Enter audit findings and results in the compliance system and generate action plans.
  • Provide Franchise Partners and/or Shift Managers with a detailed debrief after each audit to ensure focus areas and action plans are agreed on.
  • Identify opportunities that will improve process, procedures and ensure continuous compliance in restaurants.
  • Escalate identified high risk | critical Noncompliance issues to State Manager, Franchise Partner and Business Consultant for immediate rectification.
  • Maintain relevant and updated knowledge & content regarding operational procedures across their brands.

Coaching & Support, Communication with Brands

  • Provide constructive and encouraging feedback to restaurant team members and Franchises to encourage continuous improvements.
  • Identifying & delivering coachable moments to add value in restaurants to ensure good practices and behaviours are always followed & maintained.
  • Share learning & collaborate with peers & Brands Ops leveraging the opportunity for continuous improvement.
  • Discuss identified emerging noncompliance issues with operations team.
  • Liaise with Operations and Training team to share insights in operational training gaps.

About You

  • Previous experience in a similar audit and/or compliance role in Fast Moving Consumer Goods (FMCG), Quick Service Restaurants (QSR), hospitality, or related industry.
  • Understanding of operational and commercial aspects of a business and the ability to identify risks in these environments.
  • Strong attention to detail.
  • High integrity and the motivation to drive and coach high standards across the business.

We offer:

  • Summer Working Hours so you can make the most of the warmer weather. That means Friday afternoons off in summer
  • Free food at all our brands cause don't we all love chicken
  • Paid Good Deed days supporting a charity that means something to you.
  • Extra day of leave in your birthday month to celebrate.
  • 26 weeks paid parental leave with eligibility from the first day of employment.
  • Discounted gym membership and health insurance. Get access to retail discounts including fashion, tech, furniture, fitness and more
Don't let the passion for chicken fool you, we're a very human organisation and put our people first.

Hard working, caring and fun, we enjoy a collaborative culture where our key ingredient is our people who strive to be their best.

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