Key Account Manager

2 weeks ago

Sydney, New South Wales, Australia The Fork Full time

Key Account Manager - TheFork, Sydney
Welcome to our fabulous world. We are _TheFork_.

Our mission is to_ bring happiness through amazing dining experiences, _thanks to our 2 main products:

TheFork App :
the restaurant discovery and booking app for every occasion

TheFork Manager :
the tool to digitize restaurant operations and be in full control of your business


Creator of a unique model that disrupted the restaurant industry 15 years ago, we are now the leading dining platform across Europe and Australia.

We are experiencing an exciting period of growth, and we need the greatest folks onboard.

Together, we will make our wildest dreams come true We strongly believe that our mission can only be achieved if we also bring happiness to our working environment.

We do this by providing a flexible, multicultural and positive environment where everyone has the space to grow.

We nurture this happy culture through our core values: We are better together - We act like an owner - We genuinely care for our users and customers - We believe in transparency - We never stop learning - Speed wins

Oh And we are also part of the big Tripadvisor family

With love,

Your future buddies, the Forkies.

What you will do:

As a part of our account management team, you will manage the relationship with our customers, the restaurants. Your portfolio of restaurants will mainly consist of key accounts and large groups. You will offer them a personalized service once they have joined the TheFork network.

As part of your role, you will:

  • Provide support to your client portfolio and help them with their positioning strategy, revenue management and online marketing
  • Ensure your restaurant portfolio will significantly increase their revenue with TheFork month over month, by selling TheFork solutions to the restaurants
  • Be the primary point of contact and build longterm relationships with your portfolio of restaurants
  • Set up action plans with our sales and marketing departments. You will work closely with our teams to develop promotional plans (including Festivals, other special offers, YUMS, and SUPER YUMS) for your portfolio in order to ensure our diners get the best restaurants at the best price
  • Negotiate favourable winwin conditions, allowing the restaurants to optimize their margins and increase the seatoccupancy rate
  • Monitor your portfolio to ensure restaurants comply with our T&CS and quality policies and that excellent B2C user experience is guaranteed
  • Ensure restaurants are supported and provide training to use our products & services
  • Provide feedback and work with other departments to constantly improve TheFork's products & services leveraging your knowledge of restaurants
  • Monthly revenues generated by the restaurants in your portfolio
  • Promotions available across your portfolio
  • Level of B2C irritating factors
  • Number of restaurants part of the YUMS/SUPERYUMS program across your portfolio
  • Number and quality of restaurants participating in TheFork Festivals

Who you are:

  • Years of experience in key account management or relevant role: 2 years minimum
  • Proven experience managing large groups in a previous role
  • Selfstarter, resultsoriented person who loves to reach and exceed targets
  • Knowledge of revenue management related issues
  • Very comfortable having conversations and negotiations over the phone & in person with all levels of business, from independent owners to csuite executive teams
  • Analytical and creative mind, able to offer the customers the best solutions
  • Solid listening and presentation skills, alongside being able to quickly establish meaningful relationships with clients
  • Proven ability to manage multiple projects at a time
  • Autonomous and familiar to work with KPIs and targets
  • Language: Fluent English


 Fully computer literate
  • MS Office and Salesforce

Desirable requirements:

  • Experience in the fields Internet, Tech, or Restaurants
  • Experience in pitching and selling promotions/deals/flash sales
  • Experience in dealing with a high number of outbound and inbound calls and portfolios with numerous accounts (from 300 to 600)

What we offer you
An awesome team (not everybody like our jokes, but we try our best)

A permanent contract (that can be useful in life)
- Flexible working environment (2 days WFH per week)

Competitive fixed salary, bonus and equity (yes, equity)

Lunches will be provided at the office for you to enjoy with your colleagues

International teams - More than 30 nationalities and 16 offices worldwide

‍ Highly inclusive working environment
- Lifestyle benefit of $2,300 AUD per year that can be used to reimburse physical, mental and financial wellness, leisure activities, family support, travel, etc

Continuous learning and development programs (with full access to LinkedIn Learning)

Free access to the Calm app

Amazing offices with dining area, snack pantries, and of course, table tennis, pool tab

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