Key Account Manager

1 week ago

Sydney, New South Wales, Australia Carnival Full time

Carnival Australia is excited to announce: We are hiring a Key Account Manager to join our Cunard sales team. Based in our office in Chatswood, Sydney, reporting to the National Sales Manager, this role is responsible for managing a portfolio of key Cunard accounts. Working in partnership with each key account to develop and deliver strategic business, covering training, engagement, marketing and other initiatives to deliver sales revenue targets.
First things first, check out what is on offer

  • Competitive base + super + bonus
  • Named as one of the best places to work in Australia in the Great Place to Work survey 202
  • Work life balance 9 day (compressed hours) working fortnight with full time pay.
  • Offering a hybrid work model 2 days working from home and 3 days office.
  • Fantastic Chatswood office location close to shops, public transport, restaurants, gyms and more
  • An inclusive and diverse proud workforce with an amazing culture.
  • Annual salary review based on personal, and company achieved targets.
  • Supportive Health & Wellbeing physical, mental, and financial health benefits.
  • Fantastic cruise discounts for yourself, family and friends.
  • Airline and hotel discounts through our partners.
  • Supportive parental leave for both primary and nonprimary carers.
  • Reward & Recognition attractive incentive schemes and recognition programs.

Key responsibilities will include but are not limited to:

  • Manages a portfolio of established key agent partners, maintaining and building long term partnerships.
  • Develop and deliver strong business relationships and business plans to maximise sales and engagement.
  • Work in partnership with key accounts to create mutually beneficially business plans, including budget forecasts, advertising and promotional plans and revenue targets.
  • Drive growth and revenue performance through reporting and regular commercial engagement with account management teams.
  • Ensure rapid growth through engaging multiple levels of the trade account businesses this includes working with product and management staff on strategic plans, all the way through training plans and incentives for frontline agents.
  • Present regularly at key trade and consumer events, audiences ranging from small to midsized.
  • Key focus on training and engagement, ensuring all travel agents have the knowledge, skills and confidence to sell Cunard.
  • Provide regular performance updates to internal team members, ensuring stakeholders can support account growth.
  • Market education and promotion of new and existing sales tools.
  • Work with international offices on a remote basis, to gain new skills, tools and share best practice to engage trade partners.
  • Identify new trade partnership opportunities to broaden our distribution and services to existing clients through the sales tools.

About you:

You're a result driven, engaged, and resilient individual that loves working within a dynamic environment. You will have extensive experience with a passion for the travel or cruise industry.

You are confident working with and interpreting data, translating it into findings offering ideas for the business to make the best commercial decisions.

You are resilient, driven and demonstrate a high level of customer focus with commercial acumen and a focus on achieving results, with negotiation skills and ability to close the deal.

You will have strong internal relationship building skills, with the ability to work with peers across multiple disciplines within a matrix structure.

You are a confident public speaker and enjoy the opportunity to present to broad audiences.

As part of a close-knit team, your positive attitude and willingness to roll up your sleeves and get the work done will set you apart from your competitors.

If you love travel, sales and account management, this opportunity is for you

To be successful, we'd love to hear from people with:

  • 3-5 years' relationship-sales experience preferably in the travel or Tourism industry.
  • Strong commercial acumen and a focus on achieving results within broadbased travel agency accounts and/or distribution systems.
  • Strong business management and planning skills financial acumen (forecasting and budgeting), marketing savvy, operational excellence, attention to detail.
  • Strong presentation and negotiation skills, with the ability to close the deal.
  • Strong communication working cross functionally across senior stakeholders to develop and deliver strategic objectives.
  • Intermediate MS Excel and PowerPoint.
  • Ability to travel and work outside of business hours, with days away from home.
  • Valid passport and vaccination due to travel requirements.

About Us:


Carnival Australia is part of the Carnival Corporation, the world's leading cruise holiday company, representing iconic brands including P&O Cruises, Princess Cruises, Cunard, Carnival Cruise Lines, Holland America Line and Seabourn.

Listed on the London and New York stock exchan

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