Adviser, Customer Service

1 week ago

Melbourne City Centre, Victoria, Australia Suburban Rail Loop Authority Full time
About the opportunity

Reporting to the Manager, Customer Service, the position provides an opportunity for the successful applicant to work closely with teams across the Strategic Communications and Engagement Division.

Your experience in stakeholder engagement will ensure that we are always responsive to the needs of the community and stakeholders.

You will build strong relationships with our Contact Centre and other related projects, to provide a world class stakeholder experience.

This role requires an ability to work with diverse stakeholders in a complex and demanding multi-disciplinary environment within tight timeframes.

Applicants will need to be organised and be able to work autonomously while also being an effective team player.

The MTIA Contact Centre has been established to provide stakeholders with a channel to register enquiries and complaints, and for them to be efficiently escalated and resolved.

The Customer Service Advisor plays a critical role in maintaining and improving the effectiveness of the service experienced by our stakeholders.

It includes relationship management with key staff and project partners that also contribute to exceptional service outcomes

This position reports to the Manager, Customer Service, and supports the delivery of public communications and the delivery of excellent customer service to our stakeholders and communities.

This is a new team in the Communications and Stakeholder Engagement branch and will require establishing close working relationships with other divisions and stakeholders, helping with reporting, training and community engagement set ups.


Responsibilities Include:

  • Build positive relationships and develop innovative solutions to complex problems
  • Respond to public enquiries in a timely and appropriate manner and monitor, audit and maintain the stakeholder engagement database
  • Work collaboratively across the Strategic Communications and Engagement division for coordinated, efficient handling of community feedback.
  • Provide advice to internal stakeholders regarding SRLA's systems, processes, and standards of service
  • Collaborate with MTIA project representatives to support the efficient use of contact centre
Why join us?

  • An emphasis on work / life balance
  • Highperforming team environment
  • Equal opportunity employer
  • Personal & Professional development opportunities
  • Committed to safety & wellbeing
  • Training & development opportunities
How to apply
Please include a Cover Letter and Resume.

We want to know why you want to work for Suburban Rail Loop Authority, why you are interested in the role, and, taking into account the Key Selection Criteria as a whole, how your skills, knowledge, experience and qualifications are applicable to the role.

Applications close 11:59 pm - Tuesday 21st March 2023

Employees at SRLA are required comply with all directions and/or policies introduced by SRLA in relation to the COVID-19 pandemic (as determined by SRLA, taking into account applicable Commonwealth or State government legislation, directions or policy as in force from time to time) including but not limited to directions or requirements regarding being vaccinated.

  • Adviser, Ministerial Services

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    About usThe Department of Government Services (DGS) was established on 1 January 2023 to bring important day-to-day services together in one department to make it easy and seamless for Victorians and businesses to interact with government. We're working to connect and digitise our systems and platforms across state and local government as well as...

  • Communications Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Jobs, Precincts and Regions Full time

    The RoleThe Communications Adviser plans and implements innovative, high-quality and effective strategic communications, public relations, media and stakeholder engagement services to support the achievement of government priorities and departmental objectives.Reporting to the Agriculture Communications Manager in the Strategic Communications group, the...

  • Client Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Victorian Managed Insurance Authority Full time

    Client Adviser6 Months Fixed TermHybrid working, Melbourne-based. About VMIAVictorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance...

  • Procurement Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Suburban Rail Loop Authority Full time

    About the opportunityThis position is part of the Procurement team, which forms part of the Commercial & Legal Division of SRLA.Led by the Chief Procurement Officer, the Procurement team is responsible for providing guidance and support for all Goods and Services procurements at SRLA. This includes framework/procedure development and implementation, as well...

  • Social Media Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Families, Fairness and Housing Full time

    THE ROLEAre you A passionate social content creator with a natural flair for storytelling? Someone who loves the power of social media to communicate captivating content? Keen to work across multiple portfolios creating best practice social content? A natural collaborator with strong engagement skills?The Social Media Adviser will create and publish engaging...

  • Adviser, Strategic Communications

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    An exciting opportunity exists to join the Strategic Communication, Engagement and Protocol (SCEP) branch as Adviser, Strategic Communications.The SCEP branch provides specialist communication and protocol advice and support to DPC and the Premier's Private Office. It leads a coordinated approach to communication policy and practice across government and...

  • Legal Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    An exciting opportunity exists for a talented and highly motivated individual to join the Corporate Legal Team in the Office of the General Counsel as Legal Adviser at the Department of Premier and Cabinet.As part of the Corporate Legal Team, you will be part of a high performing team in DPC's Office of the General Counsel.The Corporate Legal Team is...

  • Recruitment Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising...

  • Legal Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and...

  • Adviser Services Manager

    1 week ago

    Melbourne, Victoria, Australia AustralianSuper Full time

    At AustralianSuper, we truly care about our colleagues. We know work and life are intertwined. That's why we support the diverse needs of everyone and have policies that enable us all to thrive and be truly flexible. We ensure diversity is celebrated for the opportunity it provides us all to learn and grow and deliver better outcomes for members.Your new...

  • Risk Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Victorian Managed Insurance Authority Full time

    Risk Adviser Insurable Risk Services 12 Months Max Term Contract.About VMIAVictorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive. We're an agency in the Department of Treasury and Finance portfolio established under the Victorian Managed Insurance...

  • Strategic Communications Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    A rare opportunity exists for Strategic Communications Adviser role to join a newly formed team tasked with establishing the new Department of Government Services.About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring...

  • Communications Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Court Services Victoria Full time

    About usThe Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of...

  • Regulatory Reform Adviser X2

    1 week ago

    Melbourne City Centre, Victoria, Australia Essential Services Commission Full time

    The regulatory reform adviser undertakes policy and economic research and analysis to inform regulatory reforms to the Victorian energy sector.Making effective energy regulation is a crucial aspect to support Victoria's transition to a net-zero emissions. It is more important than ever for Victorian energy regulations to meet the technological and policy...

  • Principal Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    A rare opportunity exists for Principal Adviser - Change to join a newly formed team tasked with establishing the new Department of Government Services.About usThe Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important...

  • Strategic Communications Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    A rare opportunity exists for Strategic Communications Adviser role to join a newly formed team tasked with establishing the new Department of Government Services.About us The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring...

  • Communications Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Court Services Victoria Full time

    About usThe Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority, and has a long history of providing justice for the people of Victoria in metropolitan and regional courts across the state.The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of...

  • Safety Quality Assurance Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Corrections Victoria Full time

    An exciting opportunity exists to join the Safety, Wellbeing and Compliance team as a Safety Quality Assurance Adviser.Safety Quality Assurance Adviser, Department of Justice and Community Safety Ongoing fulltime VPS5 role based in Melbourne CBD Enhance and refine the occupational health and safety management system (OHSMS) Contemporary approach to...

  • Adviser, Cabinet and Committees

    1 week ago

    Melbourne City Centre, Victoria, Australia Department of Premier & Cabinet Full time

    An exciting nine month opportunity exists for an Adviser, Cabinet and Committees to join the Department of Premier and Cabinet Office.The Cabinet Office plays a leadership role within DPC and across government. It provides specialist policy advice, and coordination and administrative support to facilitate informed Executive Government decision-making and...

  • Principal Governance Adviser

    1 week ago

    Melbourne City Centre, Victoria, Australia Victorian Legal Services Board and Commissioner Full time

    Can you tell me more about what you do at VLSB+C?Great question We're really proud of the work we do. We are the regulator of the Victorian legal profession. We license lawyers and oversee service standards and conduct. This includes handling complaints about lawyers, investigating poor conduct and overseeing management of trust accounts. We are also the...