Client Adviser

1 week ago

Melbourne City Centre, Victoria, Australia Victorian Managed Insurance Authority Full time
Client Adviser6 Months Fixed TermHybrid working, Melbourne-based.

About VMIAVictorian Managed Insurance Authority (VMIA) is the Victorian Government's insurer and risk adviser, covering the people and projects that help Victorians thrive.

We're an agency in the Department of Treasury and Finance portfolio, established under the Victorian Managed Insurance Authority Act, and report to the Assistant Treasurer.

We provide insurance and risk advice to government departments and agencies, with more than 4,600 clients, ranging from small community service organisations to public hospitals, schools, and core service providers.

We also provide domestic building insurance to builders, giving Victorian homeowners peace of mind for building projects valued over $16,000.We help our clients prepare for, prevent, or reduce the impact of harm.

When things don't go to plan, we help clients restore services and recover quickly.

Our unique perspective across Victorian Government clients is an opportunity for learning and development in the risk and insurance industry as well as the broader public sector, creating deep connections with our clients, and a shared understanding of best practice in our fields of expertise.

People are at the heart of everything we do.

At VMIA, you'll be encouraged to achieve your career goals in a progressive and flexible workplace that most importantly lets you be yourself.

Your roleYour role as a Client Adviser is to provide accurate and informative general insurance advice to client enquiries and requests to ensure they're not unconsciously uninsured.

As a staff member of the Client Advisory team, you provide administration and insurance support to our cross functional teams within Insurance Claims, Analytics & Actuarial, Communications, Finance, and Information Services.

Your role reports to the Team Leader, Client Advisory in the LeadRisk, Insurance and Claims Solutions Division.
What you do

  • Ensure client requests and enquiries are responded to and actioned in a timely and effective manner.
  • Provide a suite of transactional insurance services to support the ongoing maintenance of cover for clients including enquiries, renewal, ministerial directions, machinery of government changes, new policies, endorsements.
  • Liaise with or refer matters to other VMIA staff as required to ensure the best possible outcomes for client enquiries.
  • Maintain relevant client and policy records in our systems, including adding new or removing exiting clients, documenting endorsements, changes to assets.
  • Support regular activity, such as the annual renewal process, insurance questionnaire validation, aged debtor management and special projects as required.
Who you work with

  • You support Community Service Organisations, School Councils, Cemetery Trusts, and Rural GP's. You manage internal/external relationships between VMIA and relevant System Owners to maintain a comprehensive view of all aspect of the client's needs.
  • You work collaboratively with Underwriters, Risk Advisers, Claims Managers and other members of service teams and other relevant staff to be informed of significant developments, emerging trends or opportunities for value added service.
About you

  • You have previously had some experience working in the insurance sector with some understanding of insurance principles to respond to client queries.
  • You are skilled to handle telephone enquiries from clients and to collaborate with colleagues as required to provide effective solutions.
  • You demonstrate sound written and verbal communication skills with the ability to respond to client queries in a timely and professional manner.
  • You demonstrate strong customer service orientation with the commitment to delivering what is promised.
  • You work flexibly and respond to competing and conflicting deadlines.
  • You are comfortable to work independently and as part of a team to deliver on your workload.
  • You are openminded, inclusive, and empathetic when handling our clients' needs.


We encourage people from all gender identities, Aboriginal and Torres Strait Islander cultures, with disabilities, and from culturally diverse backgrounds to apply.

Please let us know of any accessibility needs to be considered during the recruitment process.
Why work with us?

  • We're known for our incredible culture and sense of community and an employee value proposition that makes our people proud.
  • We reward innovation, best practice thinking and collaboration. We're industry leaders in diversity and inclusion, are passionate about gender equality, and encourage and enable our people to bring their whole selves to work.
  • We were leaders in working flexibly before COVID19. Now, we operate in a hybrid environment, with a suite of events and activities to connect us even when we're apart. We'll continue to work from where it makes sense to, with flexible arrangements that deliver for our clients and work for our people.
  • We are a learning organisation, and you can e

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