Operations Centre Manager

2 weeks ago

Cremorne, Victoria, Australia Ventia Pty Limited Full time

Whats on offer

  • Reporting to our General Manager
  • Key leadership role working across diverse industry sectors.
  • Join one of the largest essential Infrastructure service providers in Australia and New Zealand
  • Growing team with ability to make a significant impact on client service delivery for the Ventia business.
  • Be at the forefront of Centre Operations and industry best practice.
  • Positive work culture and environment with career progression and development on offer.

About the role


As our Operations Manager for our Ventia Operations Centre, you will report to our General Manager and provide strategic leadership and direction to service delivery teams ensuring performance and the provision of reliable and predictable network operations across multiple 24/7 national and state-based projects for Ventia.


This position will directly liaise with the field work force, senior management and staff within the Centre to deliver on services as per client agreements and play a strategic role regarding active input, systems improvement, and development across the Network.


What you'll be doing:

  • Act as the voice of Ventia with our client representatives ensuring network performance, resolution and review of issues and service level agreements are met and exceeded.
  • Development of direct reports for improvement in skills, technical knowledge, capability, culture and engagement including the implementation of succession planning across all key roles in the centre.
  • Strategic analysis and review of performance outcomes and regular meetings with both internal and external clients and stakeholders to drive continuous improvement.
  • Provide strategic leadership and direction to the Network Operations Centre and operational areas during major incidents and emergency situations.
  • Brief the leadership team regularly on the Network Operations Centre's projects performance, strategic growth and financial performance.
  • Responsible for the operational areas annual budget management and efficiently manage all project related costs ensuring efficient recovery of overheads, project management and labour.

About you

  • Exceptional business acumen with the ability to translate strategy into practical solutions.
  • Welldeveloped experience in a leadership role, hands on leader managing multiple teams.
  • Demonstrated experience with implementation of process and procedures through effective change management.
  • Previous leadership within a contact/operation's centre environment.

About Ventia
Ventia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities. We pride ourselves on working smart, safely and sustainably, harnessing the latest technologies and brightest minds.

With a diverse and proud heritage, we have a track record of delivering essential services to the communities in which we operate.


Diversity

How to apply
Position reference number: 152480

Job Segment:
Operations Manager, Project Manager, Manager, Change Management, Operations, Technology, Management

  • Call Centre Operator

    2 weeks ago

    Cremorne, Victoria, Australia Ventia Pty Limited Full time

    Call Centre Operator / Dispatch Operator:Date: 28 Jun 2023Location: Cremorne, VIC, AU, 3121Company: VentiaTo support our rapid growth, we are seeking vibrant and highly engaged individuals who are inspired by customer excellence with various roles available.These permanent full-time positions are commencing ASAPAre you passionate about customer excellence...

  • Operations Manager

    2 weeks ago

    Cremorne, Victoria, Australia Crew Talent Advisory Full time

    Company DescriptionOur client is Australia's leading crypto-asset investment firm with a strong track record and brand as one of the leading authorities on crypto assets.We are hiring an experienced Operations Manager to join us on a 3-day per week basis. As their new Operations Manager, you will be responsible for ensuring the smooth day-to-day running of...

  • Commercial Manager

    2 weeks ago

    Cremorne, Victoria, Australia Ventia Pty Limited Full time

    Commercial Manager: Date: 26 Jun 2023 Location: Cremorne, VIC, AU, 3121 Company: VentiaVentia is a leading infrastructure services company, operating across Australia and New Zealand. Our clients are the owners and operators of assets that are critical to our local communities.About The RoleVentia is seeking a Commercial Manager (VOC) to be responsible for...

  • Customer Service Operator

    2 weeks ago

    Cremorne, Victoria, Australia Skout Solutions Full time

    About The RolesDue to an increase of works from our clients, we are seeking expressions of interest for Customer Service, Jeopardy and Dispatch Officers within our Operations Centre (VOC) to support our clients through our state-of-the-art monitoring systems.As a member within the VOC team, you will be required to manage incoming work orders for proactive...

  • Regional Operations Manager

    2 weeks ago

    Cremorne, Victoria, Australia Ventia Pty Limited Full time

    Ventia is one of the largest essential services providers in Australia and New Zealand. We proudly provide the services that keep infrastructure working for our communities. We have a diverse and proud heritage combined with a track record for delivering the best outcomes for our clients and the communities in which we operate.We are currently seeking a...

  • Market Operations Analyst

    2 weeks ago

    Cremorne, Victoria, Australia AGL Energy Full time

    Join the change. Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you...

  • Security Operations Lead

    2 weeks ago

    Cremorne, Victoria, Australia Reece Group Full time

    Security Operations LeadAbout ReeceThe Reece name is probably best known for plumbing. But we're much more than that. We're radically transforming our business through innovative digital solutions. And we're looking for a Security Operations Lead to join us on our journey.Company Benefits A secure career with a proud Australian company Learning & career...

  • APAC Risk Manager

    2 weeks ago

    Cremorne, Victoria, Australia dentsu Full time

    Become a champion for meaningful progress as the dentsu Risk Manager, APAC Job Title: APAC Risk Manager Job Description: dentsu is a network designed for what's next, helping clients predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy through five global leadership brands; Carat, Dentsu...

  • Operations Supervisor Full Time Damm Fine Food Co

    2 weeks ago

    Cremorne, Victoria, Australia Damm Fine Food Group Full time

    Damm Fine Food GroupDamm Fine Food Co. has an exciting opportunity for an experienced Operations Supervisor, looking to get into the super exciting world of events and logistics. Management and development of your team Dynamic and diversified roleQuick Thinking? A Good Team Leader and Great with Numbers?Damm Fine Food Co. has an exciting opportunity for an...

  • Pharmacy Assistant

    2 weeks ago

    Cremorne, Victoria, Australia Cremorne Town Centre Pharmacy Full time

    We are a busy community pharmacy in Cremorne & are seeking a full-time front of shop pharmacy assistant to join our friendly team for weekday shifts and Saturdays. We also have a part time role for weekend shifts.We're committed to providing exceptional customer service & building meaningful relationships with our patients.We stock many major health and...

  • Pharmacy Assistant

    2 weeks ago

    Cremorne, Victoria, Australia Cremorne Town Centre Pharmacy Full time

    We are a busy community pharmacy in Cremorne & are seeking a full-time pharmacy assistant to join our friendly team for weekday shifts and Saturdays. We also have a part time role for weekend shifts.We're committed to providing exceptional customer service & building meaningful relationships with our patients.We stock many major health and beauty brands &...

  • Customer Service Representative

    2 weeks ago

    Cremorne, Victoria, Australia Ventia Pty Limited Full time

    About The RolesDue to an increase of works from our clients, we are seeking expressions of interest for Customer Service, Jeopardy and Dispatch Officers within our Ventia Operations Centre (VOC) to support Ventia and our clients through our state-of-the-art monitoring systems.As a member within the VOC team, you will be required to manage incoming work...

  • Field Manager

    2 weeks ago

    Cremorne, Victoria, Australia Ventia Pty Limited Full time

    Field Manager - TelecommunicationsDate:17 Jun 2024Location:Melbourne, VIC, AU, 3121Company:VentiaAbout The Role Reporting to the Construction Manager, the primary responsibility of the Field Manager is to coordinate and direct a team of multidisciplined tradebased personnel in support of project based construction activities for the Eastern suburbs of...

  • CX Team Lead

    2 weeks ago

    Cremorne, Victoria, Australia Accent Group Full time

    CX Team Lead - VIC Cremorne VIC 3121, Australia Req #7963 Tuesday, 21 May 2024 Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 800+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus,...

  • Cx Team Lead

    2 weeks ago

    Cremorne, Victoria, Australia Accent Group Full time

    About us:Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 750+ stores, 35 brands and 40 online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT,...

  • Cx Team Lead

    2 weeks ago

    Cremorne, Victoria, Australia Accent Group Full time

    Accent Group Limited is the leading digitally integrated retail and distribution business in the Apparel and Footwear performance and lifestyle market in Australia and New Zealand. With over 800+ stores, 34 brands and over 30+ online platforms. Our brands include; Glue, Platypus, Skechers, Hype DC, Vans, Dr. Martens, Subtype, The Athletes Foot, CAT, Merrell,...

  • Talent Acquisition Manager

    2 weeks ago

    Cremorne, Victoria, Australia AGL Energy Full time

    Join the change. Together, we'll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it's an exciting time to be at AGL. We're re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you...

  • Organisational Development Manager

    2 weeks ago

    Cremorne, Victoria, Australia Online Education Services Full time

    About OESOnline Education Services (OES) is a leader in online education, helping universities elevate student experiences in a digital era. We've built a proven collaboration process with universities; we have cultivated several transformative and long-lasting partnerships with reputable universities delivering exceptional outcomes enhancing the lives of...

  • Duty Manager

    2 weeks ago

    Cremorne, Victoria, Australia Marriott International, Inc Full time

    Job Number Job Category Rooms & Guest Services OperationsLocation Element Melbourne Richmond, 588 Swan Street, Melbourne, VICTORIA, Australia VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJOB SUMMARYAt Element, we believe that time at work shouldn't mean time away from life, so we provide a space for our associates to...

  • Workforce Capability Manager

    2 weeks ago

    Cremorne, Victoria, Australia Ventia Pty Limited Full time

    Workforce Capability Manager: Date: 28 Aug 2023 Location: Cremorne, VIC, AU, 3121 Company: VentiaDEFENCE MAINTENANCE CONTRACT _ WORKFORCE CAPABILITY MANAGERSupport a significant maintenance contract to deliver Australian Defence Force CapabilityMaintenance services provided by Joint Logistics Command play an important role in supporting Australian Defence...