Call Centre Operator

1 week ago


Cremorne, Victoria, Australia Ventia Pty Limited Full time

Call Centre Operator / Dispatch Operator:

  • Date: 28 Jun 2023
  • Location: Cremorne, VIC, AU, 3121
  • Company: VentiaTo support our rapid growth, we are seeking vibrant and highly engaged individuals who are inspired by customer excellence with various roles available.

These permanent full-time positions are commencing ASAP

Are you passionate about customer excellence and monitoring outcomes?

We currently have the following positions available:


  • Dispatch Operator
  • 24/7 365 Shift Work
  • Rotating Day shift 6am
  • 6pm and Night shift 6pm
  • 6am 4 days on, 5 days off

Our 24/7 centre is located in our brand new office Cremorne, in the heart of Richmond, Melbourne. At the
Ventia Operations Centre, we work closely with a diverse range of customers who are active participants of several front-line public services and sectors.

What is on offer:

  • Join our hub for emerging talent
  • Fantastic, collaborative, supportive and fun team
  • Opportunity to learn from industry experts who have wealth of knowledge
  • Fun and comprehensive onboarding induction and training program designed to set you up for success
  • Monthly rewards and celebrations
  • Free coffee and snacks


Access to
VenPerks

  • Ventia's employee benefits platform:
  • Goal orientated daily and monthly competitions
  • A great central location close to public transport

A day in the life;

You can expect to:

  • Respond to high volume inbound/outbound Activities from members of the community or technicians
  • Monitor and optimise work order outcomes
  • Providing a positive customer experience
  • Matching customer needs to solutions
  • Manage the customer experience through dispatching work orders
  • Case management of service outcomes/managing urgent or high priority work order needing fast resolution
  • Maintain and update various databases, spreadsheets, and documents

What you bring to the role;

  • Previous customer service, trade coordinator or call centre experience in any industry (desirable)
  • Ability to listen and demonstrate empathy to customers
  • Have strong passion for customer experience
  • Must be tech savvy, have strong keyboard and systems skills
  • Resilience when dealing with challenging Activities
  • You enjoy a fast paced, highvolume environment
  • You can balance diversify with some repetitive tasks
  • You bring your best to work every day
  • The successful applicants will genuinely care about their customers and want to make a positive impact on other people's lives within local communities

Diversity
We acknowledge the importance of our people's diverse experiences, talents and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success.

Job Segment:
Call Center, Equipment Operator, Transportation, Customer Service, Night, Operations, Manufacturing

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