Customer Service Administrator

2 weeks ago

Green Fields, South Australia O'Brien Glass Industries Limited Full time

Competitive hourly rate + shift penalties:

-
Employee benefits program:

-
Work life balance, flexible rostering and weekend shifts available

Due to maternity leave, our Green Fields Home & Business Branch is seeking a highly-motivated, enthusiastic and passionate Customer Service Administrator to deliver first class service to our new and existing customers.**
About us...


At O'Brien, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.

O'Brien is also part of Belron, the world's leading glass specialists operating in 35 countries.

About the Role
Our
Customer Service Administrator is the first point of contact to our Customers. Therefore this role requires excellent listening, communication and understanding skills. You may also need to make out-bound calls, depending on the needs of the customer.

You will be supported by a team of experienced leaders and will have access to a range of benefits. You will receive training as well as ongoing coaching and support.

In this role, you will be required to undertake the following duties:

  • Providing first class service to all customers using your amazing people and communication skills
  • Receive customer complaints and attempt to resolve and / or refer to management as appropriate for resolution / follow up
  • Keep customers appraised of delivery leadtime
  • Raise Job Authorities and invoices by utilising branch computer system
  • Follow up on quotes/ leads from our customers
  • Be a valuable member of our team, contributing to our success and actively helping to create a positive environment

About you


You will have already worked in a retail, office or customer service and/or sales role, can quickly build rapport and strive to deliver exceptional customer service at all times.


Essential skills & competencies:

  • A true passion for delivering customer service excellence
  • Confident, engaging approach and a natural ability to communicate
  • Resilience and the ability to work in a complex and changing environment
  • A strong desire to succeed
  • Outstanding verbal and written communication skills
  • Excellent self organisation and time management skills

Experience and Qualifications:

  • Retail, office or customer service experience
  • Immediate to Advanced computer skills


At
O'Brien, we put our customer at the heart of everything that we do, serving more than 300,000 Customers each year, 24 hours a day, 7 days a week, 365 days a year.

O'Brien is also part of Belron, the world's leading glass specialists operating in 35 countries.

O'Brien is an equal opportunity employer. We celebrate diversity and are committed to create an inclusive environment for all employees. Our goal is to be a diverse workforce that is representative of the communities we serve. If you don't quite meet all of the criteria, but feel like you could make a difference at O'Brien, get in touch serve.

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