Motor Assessing Claims Specialist

2 weeks ago

Welshpool, Australia Royal Automobile Club of WA Full time
Flexibility with hours 8am - 4pm and 9am - 5pm

  • Work close to home in our Welshpool office as well as from home
  • Join a market leading West Australian organisation
With over 1.2 million members RAC is one of WA's most iconic and trusted brands.

We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be "The driving force for a better WA.

"


We are looking for a Motor Assessing Claims Specialist to join our established and high preforming team at our Welshpool office.


On a daily basis this role will be accountable for providing administrative support and referral point to the Motor Assessors and Motor Assessing Managers whilst ensuring a consistent delivery of insurance claims services to our members.

This is achieved by having great conversations over the phone and by accurate information recording on our systems.

We have 2 opportunities available, with 1 Permanent role and 1 on a 12month Contract/Secondment.

What will you be doing?

  • Deliver exceptional service to members, third parties and service providers on claims enquiries and lodgement referrals and enquiries via multiple channels throughout the insurance claim
  • Manage assigned caseload in line with best practice procedures
  • Manage the motor vehicles salvage operations, including all cleared vehicles to be sold through the appropriate and authorised channel
  • Enable the release of salvage vehicles for auction and arranging the disposal of total losses
  • Explain total loss process including processing timeframes to members to manage expectations
  • Provide reliable and accurate correspondence on total loss claims
  • Support single vehicle claims and acting as a point of contact for external assessors and repairers
  • Assist motor claims settlement follow up actions, reviewing assessment reports and case notes to support a prompt settlement.
What are we looking for?

  • Strong computer literacy skills and the ability to learn new systems
  • Excellent verbal and written communication skills
  • Exceptional customer service skills and a high attention to detail
  • Experience in conflict resolution and negotiating
  • Time management skills
  • Commitment to putting members at the centre of everything you do
What can we offer you?

  • A workplace culture where our people feel valued, respected and empowered
  • RAC recognise the value of flexible working arrangements to help you achieve a balance between work responsibilities and personal commitments. We support a mix of on site and remote working where applicable.
  • Be part of a purpose led organisation that gives back to the WA community
  • An environment that values ongoing career development
  • Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
  • Opportunities for community engagement and corporate volunteering
Applications Close COB Friday 8th March 2024

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