Solutions Partner

1 week ago

Clayton South, Victoria, Australia Bosch Group Full time
Company Description

With a proud history dating back 136 years, the Bosch Group now employs roughly 400,000 people across 165 countries. As a leading IoT company, Bosch offers innovative solutions for smart homes, smart cities, connected mobility, and connected manufacturing. The Bosch Group's strategic objective is to deliver innovations for a connected life. Bosch improves quality of life worldwide with products and services that are innovative and spark enthusiasm.

In short, Bosch creates technology that is "Invented for life." To this day, Bosch remains privately owned, with 94% held by a charitable trust.

Bosch is a rather special company.

The Automotive Aftermarket division of Robert Bosch provides one of the most complete product portfolios globally.

Our range includes Wipers, Batteries, Spark Plugs, Starter Motors and Alternators as well as Braking, Fuel Injection, Ignition and Diesel products.

The Automotive Aftermarket division also encompasses the Bosch Service Centre network, which offers a complete range of diagnostic and repair services along with a wide range of spare parts.


Job Description:


We are currently offering an opportunity for a highly motivated and enthusiastic individual to join us as a Solutions Partner - Customer Service.

This role is based in Clayton. Attendance in the office is required but flexible working location can be arranged in collaboration with disciplinary manager. International travel is infrequent but may be required for short periods (i.e., 1-2 weeks)

This is a wonderful opportunity to grow and develop within this dynamic global organisation

Position responsibilities will include:

  • Driving customer service excellence in AO (Australia & Oceania) through the implementation and refinement of regional standardised processes.
  • Perform the designated role of Order to Cash (O2C) key user responsible for efficient implementation of projects, process improvements and process advice in AO.
  • Driving continuous improvement through data analytics, monitor KPI's and develop effective measures.
  • Providing escalation support for the team, resolving issues by closely working with central functions, Management and Shared Service colleagues.
  • Building sufficient knowledge of Customer Service, Supply Chain and Procure to Pay (P2P) process to provide operational support to the greater automotive aftermarket team.
Specific duties include but not limited to

  • Responsibility for the deployment of business standards in Customer Supply Chain Services, including presales, order management, postsales enquiries, complaints and handling of customer returns
  • Responsible for the maintenance and accuracy of Customer Master Data
  • Responsible for the management of testing and implementation during SAP system projects (from an O2C perspective)
  • Conducting regular analysis of customer order patterns, credit holds, customer complaints and customer sales forecast accuracy, identifying opportunities to implement positive change
  • Monitoring Key Performance Indicators, developing measures and track to ensure a positive impact to customer satisfaction, delivery performance, accounts receivables, compliance and audit results
  • Providing accurate and timely reporting bringing transparency to the business for stakeholders and management

Qualifications:


We are looking for _a conscientious customer service professional with the ability to work across multiple business units, manage diverse topics and priorities, establish effective relationships and influence and inspire change across all levels of an organisation_.


You should be able to demonstrate the following:

Essential:

  • Proficiency in Microsoft Excel
  • Fluent in English
  • Strong communication and interpersonal skills, able to interact effectively at all levels
  • Passionate about providing an excellent customer experience
  • Proactively takes ownership and leads resolution of complex problems
  • Analysis of complex issues quickly and accurately
  • Able to identify opportunities and articulate reasons for process improvement

Desirable:

  • Supply Chain Management & relevant Territory qualification
  • SAP (SD module) expertise, Power BI or similar
  • Previous experience in Business Analyst or similar role in a trade sales environment
Additional Information

What Bosch Can Offer You
We recognise that our employees are our greatest asset. Through the diversity of our business and commitment to personal and career development, we can provide you with new and exciting opportunities so you can achieve your full potential

We offer our employees:

  • The ability to work flexibly
  • Training and development programs to help you reach your full potential
  • 14 weeks paid (or 28 weeks at halfpay) Parental Leave for primary carer (in addition to government paid parental leave)
  • Superannuation on unpaid Parental Leave
  • The option to purchase additional annual leave
  • A wide range of Health and Wellbeing programs
  • Suppo

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