Solutions Consultant

1 week ago


Sydney, New South Wales, Australia Real Time Full time
  • Senior Service Delivery Solutions Manager - FinTech (Accountants & Bookkeepers)
  • Hybrid WFH/WFO Sydney CBD - 2 Days per week
  • $800 Daily INCL Super, Initial 12 Month Contract

Our client, the 3rd largest FinTech (SaaS) in the world, is seeking an experienced Senior Service Delivery Solutions Manager

Join this global leader, providing its customers (Accountants & Bookkeepers) with smarter business tools, whilst continuously finding innovative ways to deliver.

What your exciting days will look like:

  • Solution Design & Implementation - partnering with internal and external teams to design & deliver solutions to solve customer workflows.
  • Customer Onboarding & Delivery - ensuring a smooth transition to our products - following solution methodology for consistent customer experiences.
  • Customer Success Management - a trusted advisor fostering strong relations.
  • Process Improvement & Innovation - Continuously apply creative problem-solving to improve customer workflows and delivery.
  • Product Expertise & Advocacy - develop a deep understanding of your product suite (Self Employed & Accountant Workflows)

What you'll bring to the team:

  • Experience designing and implementing solutions as a business analyst, consultant or similar within the accounting software industry.
  • Understanding of project management principles to ensure efficient delivery and maximize business value for customers.
  • A genuine curiosity for understanding customer needs and a demonstrated ability to solve complex workflow challenges using creative problem-solving and process thinking.

Perks

  • Flexible Hybrid - WFH & office (Sydney CBD, 2000)
  • Enjoy Paid Public Holidays & additional "Recharge" Days

Apply today via the link below - we can't wait to meet you



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