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Support Consultant-health

3 months ago


Brisbane, Queensland, Australia Civica UK Ltd Full time

Changing communities for the better starts with you
With over 30 years of sector experience, we're committed to putting people first and continually improving outcomes for citizens.


We are building on over 22 years of solid year on year growth, and our digital technologies are already trusted to deliver better outcomes for over 90 million worldwide.

Our strength comes from our continuous investment in our people, culture and commitment to improving outcomes for citizens.


We take great pride in our exceptional team and our genuine culture that has shared ethos with the public sector - we want to make the lives of citizens, better.

We look for the people who share our values of Knowledge, Integrity and Action.

Requirements:

What does it take to become a Civican?
We offer a competitive salary package, ongoing training and development, and a supportive work environment.

You have deep commercial experience in:

  • Collaborating with colleagues to resolve issues and share knowledge.
  • Provide excellent customer service to all customers.
  • 12 years of experience in technical support or consulting.
  • Enthusiastic and willing to learn all aspects of the health software packages, with the initial focus on Dox electronic medical records and forms.
  • Skills to diagnose and resolve technical problems with both hardware and software
  • Ability to setup, install and configuring software.
  • Excellent skills with Microsoft Office and in particular MS Word.
  • Ability to work well in a fastpaced team environment.
  • Willingness to work flexible hours as needed.

A day in life
Our Support Consultants are responsible for resolving customer queries and dealing with the internal and external stakeholders.

  • Troubleshoot and resolve technical issues related to Civica Health software.
  • Provide guidance and training to customers on how to use the software effectively.
  • Escalate complex issues to Level 2 support or other teams as necessary.
  • Maintain accurate records of customer interactions and issue resolution.
  • Collaborate with team members to improve support processes and procedures.


Reporting to the Service Desk Team Leader, you will be part of a small team that provides a dedicated response to our customers across the aged care and disability sectors.


You understand the importance of record-keeping, so will collate customer and platform environment technical specifications, and maintain up-to-date knowledge, documentation, and configuration databases.


Benefits

Why you'll love working with us
We know that when our people are happy, they will work better and have greater work satisfaction.

At Civica, we look after you.

Here is what you can expect:


Career opportunities - we take great satisfaction in seeing you grow and share your knowledge to other parts of our large business.

We're all different - and we love this about us. We provide an inclusive, safe and welcoming environment to all Civicans, new and old.

Focus on learning
- there are heaps of opportunities to enable you to grow and be your best.


Giving culture - we encourage you to "give back" with benefits such as our Donate a Day leave where you can volunteer for a charity of your choice.


Affinity Groups - Civica has different affinity groups in place, where people can share experiences and put forward their ideas, suggestions and recommendations to make Civica an even more inclusive organisation for everyone.

Our groups are for anyone who wants to support and ally with that community and include:
Early careers, wellness, LGBTQIA+, race and ethnicity and many more.


Mental Health Champions - We have a team of Mental Health Champions working hard to change the stigma around Mental Health.

We routinely run awareness workshops to ensure our colleagues better understand how Mental Health can impact your day-to-day life.

We are available for support when you need it most and actively encourage our people to reach out to us.

Do you see yourself in this role? If so, then we would love to hear from you.

We are an equal opportunity employer.

We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.