Positive Ageing Navigation and Support Officer

2 weeks ago

Melbourne, Victoria, Australia Whitehorse City Council Full time

$38 per hour + 11% Superannuation:


  • Fixed term up to 3 Month
  • Casual/Part Time:
-
Make a difference in the community
At Whitehorse City Council, community is at the heart of everything we do.

To stay ahead of and best respond to the evolving changes and needs of the community, the organisation is undertaking an exciting journey that will transform ways of working and will empower employees to be innovative and constantly striving towards providing excellent customer experience at all times.


The five pillars of our transformation focus on:

  • Excellent Customer Experience and Service Delivery
  • Great Organisational Culture
  • Innovation and Continuous Improvement
  • Good Governance and Integrity Long Term Financial Sustainability

The role:


This position will provide excellent customer service through the provision of information on services, supports and opportunities available to older people in Whitehorse.

The position provides support to older people who may need assistance to navigate the aged care system and will promote and connect community with the wide range of diverse opportunities for older people to age positively and participate in community life including through connecting with volunteering and intergenerational activities.


About you:

  • Diploma (or equivalent) in health, social services or related field and/or demonstrated knowledge of and experience in providing information, linking, and advocacy for older people.
  • Demonstrated skills in supporting people to understand information and options relating to the aged care system, and in accessing services and supports of their choice.
  • Demonstrated capacity to actively contribute to continuous quality improvement of a service in response to organisational change, changes in policy contexts or other practice related issues.
  • Ability to manage time effectively including planning, organising and prioritising workloads to meet deadlines.
  • Demonstrated ability to engage and communicate with a range of audiences and for a range of purposes, verbally and in writing. Demonstrates organisational values and behaviours.

In return, we will offer:

The ability to make a difference - Working at Whitehorse City Council you contribute to making a real difference in the lives of the community and those that live, learn, work or visit Whitehorse. Every day you really will see how the work you're involved in benefits the diverse community.

Great working conditions - a professional environment, friendly and supportive teams and a flexibility program that promotes employee work life balance.

An extensive Health and Wellbeing offering - Employee assistance program, private health insurance benefits, health checks (skin, hearing and vaccinations), discounted gym membership and facilities (e.g. Theatre, Arts, Leisure) and an active health and wellness program (e.g. stretching, healthy eating demonstrations and health challenges.

Transformation:

  • We are in a time of transformation to stay ahead of the evolving changes and needs of our community. Together, we are on an exciting journey to empower all of our employees to be innovative, and constantly strive towards continuous improvement.

Further Information


Further information is available from Briony Squibb on To apply, please submit a copy of your resume (max 5 pages) and one page statement addressing the selection criteria and what you would bring to the role by 11 March 2024.

**Come and join the transformation

_Download the Position Description:
_
Positive Ageing Navigation Support Officer

  • City of Whitehorse is a culturally and linguistically diverse community. We are proud of the diversity of our workforce and recognise the strength this provides in meeting the needs of our community. We are committed to upholding a safe, inclusive and respectful workplace that values the contribution of all. _
  • Whitehorse City Council is committed to being a child safe organisation. We recognise our responsibilities to keep children and young people safe from harm and have established policies, procedures and training to achieve these commitments.

ABOUT US

The City of Whitehorse, located 15 kilometres east of the Melbourne CBD, is a culturally diverse community of almost 177,000 people.

Whitehorse includes the suburbs of Box Hill, Burwood, Nunawading, Blackburn, Mitcham, Forest Hill and Vermont and is characterised by quiet tree-lined residential streets, an abundance of parks, gardens and natural bushland reserves, bustling shopping centres and a diverse range of arts, cultural, sports and leisure facilities.


Whitehorse City Council provides more than 100 services and facilities across a range of areas within our community services, city development, infrastructure, corporate services and transformation directorates.

Whitehorse is one of Melbourne's largest metropolitan councils with a workforce of approximately 1300 employees and aspires to fost

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