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Service Manager

3 months ago

Sydney, New South Wales, Australia Snaphunt Full time

The Offer

  • Leadership Role
  • Attractive salary & benefits
  • Work within a company with a solid track record of success

The Job

Key Responsibilities:

  • Personnel Management:
  • Supervision: Lead and supervise a team of service technicians, providing guidance, support, and performance feedback.
  • Training: Conduct or arrange for ongoing training to ensure technicians are knowledgeable about the latest fire protection technologies and safety practices.
  • Scheduling: Develop and manage work schedules to ensure timely service delivery and efficient use of resources.
  • Operational Oversight:
  • Service Coordination: Plan and coordinate routine servicing activities for fire safety measures, including but not limited to:
  • Sprinkler systems
  • Fire Detection & Alarm Systems
  • Emergency Warning & Intercom Systems/Building Occupant Warning Systems
  • Fire Hydrant systems
  • Fire Hose Reels, Portable Fire Extinguishers & Fire Blankets
  • Fire Booster Pumps
  • Fire & Smoke Doors
  • Passive Fire Elements
  • Emergency and Exit Lighting Systems
  • Other Essential Fire Safety Measures
  • Quality Control: Ensure all services are performed to the highest standards and in compliance with relevant codes and regulations.
  • Problem Resolution: Address and resolve technical issues, customer complaints, and operational challenges promptly and effectively.
  • Administrative Duties:
  • Documentation: Maintain accurate records of service activities, equipment status, and compliance reports. Ensure all documentation is up-to-date and accessible.
  • Budget Management: Assist in budgeting and cost management for service operations. Monitor expenditures and optimize resource allocation.
  • Reporting: Generate regular reports on service performance, technician productivity, and customer satisfaction.
  • Customer Relations:
  • Client Interaction: Serve as a primary point of contact for clients regarding service inquiries, scheduling, and issues. Build and maintain strong customer relationships.
  • Service Agreements: Manage service contracts and agreements, ensuring all terms are met and renewals are handled efficiently.
  • Compliance and Safety:
  • Regulatory Adherence: Ensure all service activities comply with local, state, and federal regulations related to fire protection and safety.
  • Safety Practices: Promote and enforce safety protocols within the service team. Conduct regular safety meetings and drills to uphold a safe working environment.

The Profile

Skills and Experience

  • Minimum 5 years' experience in a similar role
  • Driver's licence
  • Excellent communication and interpersonal skills
  • Eagerness to learn and upskill
  • A genuine passion for the Fire Protection Industry
  • Understand and willingness to implement OH&S
  • Ability to carry out site inductions, paperwork, emails, and time sheets on iPhone or android device.

Desirable Qualifications and Skills:

  • Fire Safety Assessor (FSA) accreditation
  • FPAS (Fire Protection Accreditation Scheme)
  • Current blue/White card
  • Ability to use Uptick and FireMate
  • EWP license

The Employer

Our client offer a range of fire services in the Sydney area including, the Blue Mountains, Canberra, Ulladulla and Newcastle areas.