Records & Information Management Consultant

2 weeks ago

Melbourne, Victoria, Australia RecordPoint Full time

RecordPoint is a data and information lifecycle management SaaS product designed to give highly-regulated organizations a competitive edge through safer, more secure, and better-managed data. We're a disruptor in our industry, set apart from competitors by our cutting edge technology and innovation-first mindset.

Our global customer list includes top-tier brands and government agencies like the City of New York, Westpac, National Australia Bank (NAB), Australian Prudential Regulation Authority (APRA), Security Benefit, Cupertino Electric, Australian Securities & Investments Commission (ASIC), Transport for NSW, Ausgrid, Pacific Gas & Electric (PG&E), and Delaware Life.

But there's more to us than the what we do — like the who behind it all. Team RecordPoint is made up of 100+ tech-driven professionals at the top of their respective fields. Together, we foster a supportive, collaborative and transparent environment, collectively working toward the singular goal of continuously doing better.

While we've got all the perks you'd expect — think truly flexible work arrangements, generous paid parental leave, 4 weeks annual leave and Employee Share Options — you might find that the greatest benefit of all, is the team you join.

Scope:

A Records & Information Management Consultant works to deliver RecordPoint managed service offerings and deliver records and information management best practice guidance to our customers. You will work on behalf of customers to be their champion, ensuring the most accurate and effective use of the RecordPoint Platform to achieve their compliance objectives. This role will embody one of RecordPoint' s core values in the pursuit of customer success and forging lasting partnerships with our customers. This role will operate within RecordPoint's Professional Services team. This role is perfect for a self starter who is the kind of person who is determined to leave everything better than they found it.

You will do:
  • Records & Information Management and Platform Administration
  • Act as the RecordPoint Platform administrator for our clients
  • Understand records management best practice for the client's industry vertical and local regulatory position
  • Maintain an understanding of current industry trends, legislation and compliance standards
  • Maintain an up to date understanding of RecordPoint Platform features and product capabilities
  • Generate insights and recommendations from client data using tools such as Microsoft Excel and PowerBI
  • Manage the priority and urgency of tasks within a queue of ticketed client requests
  • Be accountable for delivery of the activities outlined in the service offering including: proactively review and categorise records, report on items eligible for disposal, identify additional sources of information requiring records management controls, maintain retention and disposal schedules, assist with FOI and Holds requests
  • Consultancy and Advisory
  • Translate complex RM ideas into the client's business context for non-records management stakeholders
  • Understand the customers objectives for records management compliance according to their policies and relevant legislation.
  • Create export templates to assist with analysis and provide information to clients
  • Make recommendations to clients about best practice
  • Implement recommended changes and guide the client stakeholders through changes
  • Maintain clear written and verbal communication channels with stakeholders across multiple clients
  • Provide Level 3 Support (platform and records management issues) to non Success Plan customers around the best practice use of the RecordPoint Data Trust Platform as required
  • Policy & Process Design and Optimisation
  • Write policy & guidance documents regarding records management principals and RecordPoint Platform usage
  • Guide clients on process optimisation
  • Create internal documentation (for clients) to articulate best practice
  • Proactively identify and apply improvements regarding the operational configuration of the client's data within the RecordPoint Platform
  • Proactively make recommendations for improvement regarding the client's records management processes
About You:
  • Demonstrated experience in records management principles and practices
  • A technocrat or technology lover who want's to be a part of a growing, cutting edge SaaS product
  • Experience using tools such as Microsoft Excel and/or Power BI to manipulate data and generate insights
  • Demonstrated abillity to apply logical thinking and an analytical approach to managing and generating insights from data
  • Improvement mindset - you're the kind of person determined to leave things better than you found them
  • Understanding of and experience in maintaining functional classification schemes and retention and disposal schedules
  • Understanding of the legislation around Records Management and privacy
  • Highly motivated, self-starter with the ability to work independently
  • Ability to work in a dynamic environment and comfortable being assigned to multiple projects at one time
  • Strong problem solving skills
  • Excellent communication skills
  • Experience with the RecordPoint Data Trust Platform is an advantage
  • Can deliver outstanding customer service that consistently exceeds expectations;
  • The ability to engage key decision makers in conversation and question/listen to understand needs;
  • Nature of work requires independence and self motivation
Why RecordPoint:
  • Flexible work life balance
  • Opportunities to grow and develop
  • Fast-growth Australian-owned company
  • A workplace where innovation is our way of life
  • Personal Development budget for all staff
  • Access to Employee Stock Ownership Plan
  • A brilliant graduate program that provides both mentoring and growth opportunities for all
  • Work on a product that makes a real social-good impact on the world
  • Global opportunities

This role is only available to Australian Citizens and those applicable for baseline clearance will be strongly preferred

Know more:

By checking us out on all the usual platforms, and especially our About Us

or our Life at RecordPoint blog:

How to apply:

Click the 'apply now' button send us your CV.

RecordPoint is an equal opportunities employer.

We offer a fast-paced, dedicated and enjoyable environment, working with some of the best people in the industry.

If you want to know what to expect from a RecordPoint application process, read more here:

No recruiters please, we've got this one covered.

You will need to pass a police background check to be eligible for employment at RecordPoint.


#J-18808-Ljbffr

  • Amp Bank Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityProvide an outstanding experience by taking inbound calls from AMP Bank customers, financial advisers and employers and adding value to each interaction by understanding their needs and delivering the best service.You will be given comprehensive initial training to get you off to a strong start, so it doesn't matter if you have no relevant...

  • Nsc Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    NSC consultant Be part of a high performing team Location: Melbourne 6 Month contractThe opportunityThe North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the...

  • Nsc Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe North Service Centre (NSC) is an integral part of servicing AMP's North platform, and the Customer Service Consultant role encompasses contact centre duties to deliver a superior level of service to AMP's advisers and clientsYou will be given comprehensive initial training to get you off to a strong start, so it doesn't matter if you have...

  • Nsc Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    Be part of a high performing team Location: Melbourne 6 Month contractThe opportunityThe North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP's...

  • Business Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    Be part of a high performing team Location: Melbourne Initial 9 months contract Hybrid roleThe opportunityBusiness Consultant, to play a crucial role in analysing and improving business processes within AMPs wealth product domain. This is contingent contract role working at AMP.About the role: Leading the endtoend BA delivery with accountability for quality...

  • Contact Centre Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    Be part of a high performing team Location: Melbourne Initial 3 Month contractThe opportunityThe North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of...

  • Associate Business Develpment Manager

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityAs an Associate Business Development Manager you will take ownership and accountability for the success of your individual sales budget through the development of sales & marketing plans, the management of your sales call cycle and growing the business through superior service. AMP Bank operates predominantly a business-to-business sales and...

  • Nsc Team Manager

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe North Service Centre Team Manager's primary responsibility is delivery of the North Contact Centre service offer. The Manager is responsible for ensuring the team delivers easy, effortless experiences and meets its quality and productivity targets by providing leadership and implementing change to drive an effective and efficient...

  • North Administration Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityHow you will make an impact Gain an indepth understanding of the product and its administration Conduct online training & coaching with internal stakeholders & practice staff Handle complex queries and process exceptions Assist with testing website and administration systems when and if required Assist with documenting procedures when and if...

  • Advice Operations Consultant

    4 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Advice Operations Consultant

    1 month ago

    Melbourne, Victoria, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Manager - Security Governance & Customer Trust

    2 weeks ago

    Melbourne, Victoria, Australia Culture Amp Full time

    Join us on our mission to make a better world of work.Culture Amp revolutionizes how over 25 million employees across 6,000 companies create a better world of work. As the global platform leader for employee experience, Culture Amp empowers companies of all sizes and industries to transform employee engagement, develop high performing teams, and retain...

  • North Service Centre Client Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    North Service Centre Client Consultant (Sydney + Hybrid)If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Adoption Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time

    How you can help make a better world of workOur Scale Customer Success team has an important role to play in helping realise Culture Amp's mission by driving the success and business impact for 1000s of organizations around the world.We are delivering a cutting edge, digitally-led engagement model that meets our customers where they are in a scalable way.Our...

  • Nsc Client Team Quality Coach

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe NSC Quality Coach is responsible for providing technical skills coaching to consultants to uplift the quality experience for advisers and clients on the North PlatformHow you will make an impact:Listen to calls and provide feedback and coaching in a timely manner to enhance service the competency of consultants Understand NPS promotors and...

  • Pricing Manager

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    Pricing ManagerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Quality Coach-north Service Centre

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform.How you will make an impact:Review feedback and coaching in a timely manner to enhance service the competency of NSC team members Support the NSC leaders to improve the...

  • Delivery Manager

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    Delivery ManagerIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Adoption Customer Success Manager

    1 week ago

    Melbourne, Victoria, Australia Culture Amp Full time

    How you can help make a better world of workOur Scale Customer Success team has an important role to play in helping realise Culture Amp's mission by driving the success and business impact for 1000s of organizations around the world.We are delivering a cutting edge, digitally-led engagement model that meets our customers where they are in a scalable way.Our...

  • Nsc Complaints Resolution Specialist

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Customer Resolution Specialist is responsible for helping the Client Servicing teams to continuously improve the quality of our customers' experiences.This is done by partnering with your colleagues and stakeholders to actively respond to complaints/disputes and using the feedback to turn negative customer experiences into positive ones...