Client Relations

2 weeks ago

Perth, Western Australia Chamber Of Commerce And Industry Of WA Full time
Lead our Business Development team to success Full time, permanent opportunity based in Osborne Park Salary sacrificing options amongst a range of employee benefits

About the Opportunity
We are currently seeking a dynamic and driven Client Relations & Business Development Manager to join the Apprenticeship Support Australia (ASA) team. In this role, you will supervise, lead and support the Client Relations & Business Development team to secure new clients for ASA, while also ensuring the retention of our existing client base to foster ongoing customer loyalty.

This position is offered on a full-time, permanent basis, located in Osborne Park.

Your Responsibilities:

  • Lead and motivate the Client Relations & Business Development team to achieve and exceed targets and KPI's.
  • Develop, implement, and manage structured BD and retention plans to meet set KPI's.
  • Manage, coach, and develop direct reports.
  • Provide outstanding customer service to ensure client satisfaction and loyalty.
  • Build and manage a strong network of clients, leveraging relationships to drive business growth and opportunities.
  • Utilise your proven sales abilities to secure new business opportunities.
  • Represent ASA at events, functions, expos and career days to showcase our services and expand our network.

This role will report to the State Manager, ASA (WA).

About You
To be successful in the role, we are seeking the following:

  • Demonstrated experience in a leadership role with a track record of delivering on team targets and KPI's.
  • Strong ability to motivate, coach and develop team members.
  • A highly organised individual, with the ability to deliver structured BD and retention plans.
  • Outstanding customer service skills with a focus on building lasting client relationships.
  • Proven sales ability, including outstanding negotiation skills, persuasive ability, and excellent communication skills (oral, written and presentation).
  • Expert knowledge and understanding of the VET Training and Australian Apprenticeship system.
  • Excellent networking skills, with the ability to represent ASA at various events, functions, expos and career days.
  • Capability to build and retain networks across various stakeholders within the VET sector, including employers, registered training organisations, government bodies, schools and community organisations.

About CCIWA
CCIWA is an independent, not-for-profit organisation that has been the voice of business for more than 130 years. With more than 7,400 members from across all regions and industries, our mission is to make it easier to do business in this state and ensure that WA is a place where businesses of all shapes and sizes can succeed. We want this State to be the best place to live and do business.

About ASA
Apprenticeship Support Australia (ASA) is a business unit of the Chamber of Commerce and Industry WA (CCIWA) and was formed in 1998 to deliver the Australian Apprenticeship Support Network services under a contract from the Commonwealth Government. ASA's services are focused on lifting apprenticeship commencement and completion rates through the provision of support at every stage of the training cycle. More information about ASA can be found here

CCIWA Culture and Benefits
At CCIWA, we will work with you to develop your career; ensure you feel supported and have the skills and capabilities you need to succeed at CCIWA and in your whole career.

We have a range of benefits to support our employees which includes:

  • A variety of working and leave options, including a Flexible Working Policy, Paid Parental Leave and 3 day paid Rest and Relaxation leave between Christmas and New Year
  • Excellent building facilities
  • Access to free and confidential counselling for employees and their immediate family through our Employee Assistance Program
  • Salary Sacrificing - CCIWA is a rebatable employer
  • Active Social Club and Charity Initiative

Find out more about our fantastic culture here

Our Commitment to Diversity & Inclusion
We welcome and encourage applications from Aboriginal and Torres Strait Islander people, people with disability, LGBTQIA+ and people from culturally diverse backgrounds.

CCIWA is proud to be an Inclusive Employer for with Diversity Council Australia.

How to apply
To apply, click on the "Apply Now" icon on Seek or apply directly through our website
For your application to be considered, you should include:

  • A cover letter
  • Current CV

Applications close COB, Monday 3 June 2024 and short-listing for this position will commence immediately.

If you have any further questions, please contact the People Team at

The Chamber of Commerce and Industry WA (CCIWA) acknowledges the traditional custodians of Australia and their continuing connection to land, sea and community. We pay our respects to the people, the cultures and the elders past and present.

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