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Field Service Representative

3 months ago

Perth, Western Australia Solar Turbines Full time

Career Area:
Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.


When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other.

We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities.

We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live.

Together, we are building a better world, so we can all enjoy living in it.

Solar Turbines is a world leader in providing energy solutions for businesses in 100+ countries.

Whether we are powering Cities, Hospitals and Industries, Solar Turbines and the Solar Turbines Service Team are Global leaders in delivering Safe, Clean reliable and Sustainable energy to all corners of the Globe.

Join the dedicated and committed team at Solar Turbines and shape the future, developing tomorrows Energy solutions today.


With 95 years of History Solar Turbines, A Caterpillar Company, provides a rewarding career placing peoples Safety and Values first whilst Inspiring innovation in tomorrow's Energy.

Our foundation is our people. We value individual contributions and emphasize safety in all aspects of our business.

When you join the Solar Turbines team, you become part of the family, comprised of a diverse, dedicated, and multi-talented workforce of more than 8,000 employees worldwide.

Position Objective

Solar Turbines is looking for a Field Service Representative (Gas Turbines) to join our Perth based team.


This position serves as a technical focal point at customer sites primarily across WA and NT, dealing with a variety of field assignments ranging from: troubleshooting, commissioning projects, service and maintenance inspections, equipment removal and installation of Solar Turbines' range of turbo-machinery products (Gas Turbines, Compressor Sets, Generator sets) used predominately in the Oil & Gas and Power Generation industries.

Job Duties/Responsibilities may include, but are not limited to:

  • Understand and comply with Solar Turbines' and customer HSSE policies and procedures. Participates by attending general safety and toolbox safety meetings and completing all required safety training. Ensuring that the work permit system is complied with.
  • Ensure customer expectations are met or exceeded. Ensure all maintenance activities are carried out in accordance with company policy, manufacturers' recommendations and industry best practices.
  • Must be able to proactively recognize electrical/mechanical abnormalities and potential safety problems
  • Provide detailed, highly technical and comprehensive reports to various stakeholders; management, engineering and operations.
  • Will utilize sound judgment when analysing problems, with little or no supervision to solve these in a timely and costeffective manner. Will be aware of procedures and options for identifying sources of information and technical advice. Will have sufficient product knowledge to repair and adjust minor mechanical/electrical components/systems and will be capable of reading applicable drawings and technical manuals.
  • Work individually or with assigned FSR's on preventive/corrective maintenance. Will be required to assist in a technical manner with customer operations and maintenance crews.
  • Conduct/oversee maintenance services or installation support to ensure they are carried out in line with Solar Engineering specifications, manufacturing recommendations and in a safe manner in accordance with the HSSE policies and procedures

Required Qualifications and Skills:

  • Preferred Mechanical/Electrical/Instrumentation trade qualification, with a minimum of 3 years industry experience OR degree qualified Engineer in the following disciplines; Mechanical, Electrical or Controls with industry experience
  • Strong hands on technical knowledge with rotating equipment and PLC systems (including either Mechanical or Instrument/ Electrical aspect(s))
  • Sound technical report writing skills.
  • Strong customer focus and customer service skills
  • Good communication skills both; oral and written.
  • Computer literate (MS Office experience)
  • Ability to work autonomously or actively participate in a team environment

The following criteria will also be highly regarded:

  • Gas Turbine, Power Generation and Gas Compression experience.
  • Oil and Gas industry experience.
  • Allen Bradley PLC experience
  • Dry gas seal experience
  • Controls/instrumentation/electrical knowledge
  • High integrity and a high level of selfconfidence.
  • Ability to work independently in demanding environments and communicate in a professional manner.
Caterpillar is an Equal Opportunity Employer (EEO).

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