Customer Service Officer
1 week ago
About 24/7 Roadservices Australia
24/7 Roadservices is an Australian company based in Newcastle NSW that provides emergency roadside assistance to customers, nationwide. We are known for our exceptional customer service, timeliness and job satisfaction.
24/7 Roadservices is looking to expand our talented Customer Service team.
About the Opportunity
Due to our growing needs, we are looking for Customer Service Officers to join our team.
We are seeking individuals who have a strong interest in the customer service industry, with prior Automotive Industry experience being advantageous but not essential.
What's in it for you?
- Full training to start, so experience isn't essential.
- Continuous and ongoing development of skills
- Friendly supportive team
- The chance to help customers when they need it most.
- Mayfield office, WFH nights.
The Role
- Inbound roadside assistance breakdown/enquiry calls
- Outbound calls
- Process new memberships/renewals
- Data Entry
- Basic administration duties
Skills and Experience
- Exceptional customer service mindset and skills.
- Friendly and highly professional phone manner.
- Advanced communication skills with the ability to communicate on different levels and offer the best solution to each case.
- Excellent written, verbal and listening skills.
- Intermediate computer knowledge.
Job Types:
Part-time, Permanent
Salary:
From $22.66 per hour
Schedule:
- Day shift
- Flexible hours
- Night shift
- Weekend availability
Ability to commute/relocate:
- Mayfield,
NSW:
Reliably commute or planning to relocate before starting work (required)
Experience:
- Customer service (preferred)
- Inbound call centre (preferred)
- Outbound call centre (preferred)
Work Authorisation:
- Australia (required)
Work Location:
Hybrid remote in Mayfield, NSW
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