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Network Equipment Staging Technician
3 months ago
Fixed Term (Fixed Term)
Closing Date
31 July :59pm
Job Title
Network Equipment Staging Technician
Job Summary
The Field Enhanced - Installer Repairer Specialist is key to delivering end-to-end installation of Telstra's telecommunications networks.
You play a vital role in repairing, installing and supporting our infrastructure so that our products and services have a seamless connection and experience for our customers.
Job Description:
An excellent opportunity has become available for a highly motivated and passionate Network Equipment Staging Technician to join Telstra.
The opportunity
This role entails undertaking the efficient staging of equipment as required for our stakeholders, aligned to our current and future technology products and services.
Your key responsibilities and major tasks include, but are not limited to:
- Working on and simplex commissioning ICT equipment to customers specifications which could include routers, switches, wireless technology and video conferencing.
- Managing workload within the customers services management tool to meet SLA's
- Working individually or with other teams to resolve incidents within SLA's.
- Working individually or with other teams to deliver service requests that meet the customers' requirements within SLA's.
- Updating documentation during changes to maintain accuracy of the ICT environment.
- Maintain and report the security of the ICT environment
- Ensure our stakeholder engagements are actioned within reasonable time constraints.
- Ensuring customer equipment is accurately recorded, monitored, securely stored, and recorded in the inventory management software.
Enough about us, let's talk about you.- Ability to exceed our customers' expectations and deliver optimum service, whilst maximising profitability and revenue for the company.- Actively participate in a team environment to optimise the experience for our customers, by identifying and driving proactive improvements and assisting with enhancing processes to streamline production and delivery of our technology products and services.- provides complex end to end installation and maintenance of technology services to customers onsite. Excellent communication and stakeholder engagement skills.- Sound knowledge in Cisco - CCNA/CCNP & Juniper - JNCA- Hold a minimum of Baseline security clearance.
Our perks & benefits:
- Worklife integration we understand life happens when you're busy making other plans, so we offer flexibility around where, and when you work. 16 weeks paid parental leave for primary and secondary carers.
- Professional development program.
- An epic (free) Telstra mobile phone plan.
- Laptop/Device allowance renewed every 2 years.
- Purchased Annual Leave scheme.
- Discounted Telstra products and services.
- Continuous Service Recognition for those who are coming across from a Federal Government agency to Telstra.
- We fully embrace flexibility and choice at Telstra and it's as unique as you. We believe every role can flex in some way and encourage you to work where, when, and how you are most engaged, safe, and productive. Talk to us about how a role could be flexible for you._
- To attend a Telstra premises in certain states / territories, employees will be required to be vaccinated against Covid19. This is to ensure the safety and wellbeing of our people and customers. Please speak to us if you have any questions about this based on your individual circumstances._
On the cusp of the next technological transformation in the digital world, Telstra has and continues to be at the forefront of local and global innovation.
Come disrupt and lead the industry as we build the networks for the future and push the boundaries of what's possible with technology.
We're after the right blend of experience and enthusiasm and look for cultural add, rather than cultural fit.We benefit from the unique gifts and backgrounds of each person in our business and push for diversity of thought in all we do.
