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Equipment Staging Specialist

2 months ago

Sydney, New South Wales, Australia Telstra Full time

Job Summary

This is a 24-month fixed term position/secondment based onsite in Sydney. The expectation is to reside in the targeted area or be willing to relocate.

Key Responsibilities

  • Independently and efficiently stage equipment to meet stakeholder requirements, ensuring alignment with both current and future technology products and services.
  • Deliver a high standard of courteous, efficient and personalised service to customers.
  • Ensure work is undertaken in a timely cost-effective manner, work efficiently and at a high standard to meet the performance targets set.
  • Provide customer support and guidance regarding our consumer and small business products and services.
  • Participate in process and knowledge sharing with your peers.
  • Ensure that Telstra's network and customer data is always protected and treated with confidentiality.
  • Actively engage in all internal meetings and lead programs and initiatives that you are selected to participate in.

Key Skills & Accountabilities

  • Working on and simplex commissioning ICT equipment to customers specifications which could include routers, switches, wireless technology, video conferencing, mobile devices both android and Apple.
  • Managing workload within the customers services management tool to meet SLA's.
  • Working individually or with other teams to resolve incidents within SLA's.
  • Working individually or with other teams to deliver service requests that meet the customers' requirements within SLA's.
  • Updating documentation during changes to maintain accuracy of the ICT environment.
  • Maintain and report the security of the ICT environment.
  • Ensure our stakeholder engagements are actioned within reasonable time constraints.
  • Ensuring customer equipment is accurately recorded, monitored, securely stored, and recorded in the inventory management software.
  • Deliver seamless service rectification and product installations, to the full satisfaction of Telstra's customers.
  • Compliance to the prescribed quality standards, practices and procedures.
  • Contribute to personal and public image, by compliance with all relevant policies, practices and regulations in an effective and responsible manner.
  • Establish peer relationships.
  • Identify process improvement and automation opportunities to improve production and reduce wasted or ineffective truck rolls.
  • Maintain adequate operational tools, materials, equipment and products to maximise efficiency.
  • Adhere to Health, Safety and Wellbeing standards, our Code of Conduct, our Telstra Values and Corporate policies.
  • Ensure complete, accurate and timely entry of timesheets, job transaction records and site survey requirements.
  • Connect or replace customer equipment where required, return faulty equipment in a timely manner.
  • Ensure Fee for Service processes are adhered to maximise the external revenue stream.
  • Undertake recalls.
  • Possess skills regarding the utilisation of test equipment, tools and instruments, aligned to the products and services listed below.
  • Complete assurance & activation of products, services & CPE.