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Equipment Staging Specialist

2 months ago

Sydney, New South Wales, Australia Telstra Full time
Job Summary

We're an iconic Australian brand with a global footprint, dedicated to building a connected future where everyone can thrive. Our purpose is to provide the best experience and deliver the best technology on the best network.

This includes making Telstra the place where you can grow your career and work with a team powered by human connection, prioritizing wellbeing and choice.

Key Responsibilities
  • Independently and efficiently stage equipment to meet stakeholder requirements, ensuring alignment with both current and future technology products and services.
  • Exceed customer expectations by delivering exceptional service, while driving profitability and revenue growth for the company.
  • Actively participate in a dynamic team environment to enhance the customer experience. Identify and implement proactive improvements and streamline processes for the production and delivery of cutting-edge technology solutions.
  • Work closely with the Telstra Enterprise team to ensure the timely and effective delivery of Telstra's services to valued customers.
  • As a Field Staging Technician, you will work without immediate supervision or direction to provide our customers with a great experience by activating, staging and assuring telecommunications/technology products and services, in the home and/or business.
  • Perform at or above the expected KPI's, exceed customer expectations and possess the desired leadership attributes and qualities, aligned to our business strategy.
Key Skills & Accountabilities
  • Working on and simplex commissioning ICT equipment to customers specifications which could include routers, switches, wireless technology, video conferencing, mobile devices both android and Apple.
  • Managing workload within the customers services management tool to meet SLA's.
  • Working individually or with other teams to resolve incidents within SLA's.
  • Updating documentation during changes to maintain accuracy of the ICT environment.
  • Maintain and report the security of the ICT environment.
  • Ensure our stakeholder engagements are actioned within reasonable time constraints.
  • Deliver seamless service rectification and product installations, to the full satisfaction of Telstra's customers.
  • Compliance to the prescribed quality standards, practices and procedures.
  • Establish peer relationships.
  • Identify process improvement and automation opportunities to improve production and reduce wasted or ineffective truck rolls.
  • Adhere to Health, Safety and Wellbeing standards, our Code of Conduct, our Telstra Values and Corporate policies.
  • Ensure complete, accurate and timely entry of timesheets, job transaction records and site survey requirements.
  • Connect or replace customer equipment where required, return faulty equipment in a timely manner.
  • Ensure Fee for Service processes are adhered to maximise the external revenue stream.
  • Possess skills regarding the utilisation of test equipment, tools and instruments, aligned to the products and services listed.
  • Complete assurance & activation of products, services & CPE.
Qualifications

An employee will be required to possess and maintain the relevant and applicable licences/qualifications to perform this role, as deemed mandatory by regulatory and legal authorities and must also possess and maintain a current driver's licence.

Demonstrate experience and competency across all listed skills and accountabilities is essential.

Evidence of the ability to build and maintain strong stakeholder relationships.

Proven competency in operating all test equipment required to perform the skillset listed. Ability to analyse and report results for voice, data and network technologies.

We actively seek individuals from various backgrounds, ethnicities, genders and abilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritize creating a workplace culture where everyone is safe and can thrive.