CTP Claims Support Officer

1 week ago

Brisbane, Queensland, Australia Suncorp Group Full time

We are currently seeking a Claims Support Officer to provide administrative assistance and support functions in relation to mail and document management processes for all CTP and PI Claims operations teams. The core purpose of this role is to support the effectiveness of document management within Insurance Claims operations and to increase the efficiency and quality of the functions performed.

We currently have 1 position available. This role are Full-time fixed-term contracts for 6 months. This is a Brisbane based role and we are looking for someone who is available to work 5 days a week on site at our Heritage Lanes, 80 Ann Street, Brisbane CBD.

What you'll do:

Mail Management Functions:

Scan incoming mail Understand all the different types of documentation used by customers in Insurance Claims Manage documentation including indexing, document typing and archiving

Document Management Functions

Prepare, proof and dispatch outbound correspondence in support of claim lodgment and claim management Manage the request, receipt and dispatch of claim information (medical records etc) Perform general administrative tasks for Leader as requested

Team Accountabilities

Support and participate in a collaborative team environment Maintain your own Enlighten data Adhere to the Team and Suncorp values and behaviours

What you'll bring:

Attention to detail – accurately checking and processing tasks and showing concern for all aspects of the role Change management – ability to recognise, understand and support need for change and anticipated impact on both the team and self Communication Skills – ability to convey and explain information, coherently and confidently both oral and written Computer Skills - Proficient keyboard skills and knowledge in Microsoft Office applications Customer Service – committed to increasing customer experience and delivering high quality solutions within required timeframes Decisiveness – ability to make effective decisions in a timely manner Planning and organisation skills – establishing a process to complete tasks (either personal or for others) and allocating appropriate resources in achievement of same Problem solving – ability to quickly grasp information and/or seek out information, break down problems and situations into simple lists of components, options or alternatives

What we can offer you

Suncorp's employee benefits are designed to support, empower and reward our people. Some of our benefits include:

Employee discounts and rewards - exclusive offers on more than 400 of Australia's large retailers including Myer, David Jones, Coles and Woolworths. We also offer discounts across our brands and various products including Suncorp Bank, Suncorp Insurance, AAMI, Shannons, Apia and GIO. Study support - We encourage external learning and offer study support to eligible employees, so you can continue to broaden your career opportunities while you work. Parental Leave - All permanent employees who are primary carers are offered 20 weeks parental leave. Wellness - We offer a wide range of initiatives to promote our employees' health and financial wellbeing. This includes discounts on major brand health insurance, as well as discounted gym membership plans for our people.

It's worth noting that specific benefits may vary depending on the role, level, and location of the employee. For more on our employee benefits, Click Here

Why you'll love working with us

Whether you're helping new customers, assisting existing customers or delivering excellent customer service our ambition at Suncorp is clear – to deliver the best results for our customers, our people and the world.

We work hard to create the right environment for you to deliver on that commitment too. By giving you the opportunities and support you need to grow your own career and perform at your peak – while making a meaningful impact for our customers and their communities.

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