Claims Support Officer

1 week ago

Brisbane, Queensland, Australia Gallagher Full time

About Us:


Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing.

You'll be part of a resilient team that works together to redefine the boundaries of excellence.

At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference.

GUIDE. GUARD. GO BEYOND.

Overview:
Gallagher Bassett (GB) is Australia and New Zealand's premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding.

It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way - values lived daily by our people.

We also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.


There are some great things happening at GB as we move through a period of exciting period of transformation and change, including the introduction of dedicated specialist hubs within our claims functions that are truly unique to the market and our service offerings to injured workers and clients alike.

And, we want YOU to be a part of it all


We are offering some fantastic new opportunities for Claims Assistants and Claims Support Officers to provide administrative support to our Claims teams, in our Brisbane office.

These roles are pivotal to providing exceptional services to injured workers and insured clients. In these roles, you will learn new skills and work with a diverse set of stakeholders.

Responsibilities:

  • Provide administrative support to teams including:
  • Registration of new claims;
  • Processing of expenses and entitlements;
  • Lodging and referring incoming correspondence, assisting with the processing of letters and other transactions;
  • Engage with internal and external stakeholders, including case management and legal advisory personnel, legal practitioners, regulatory bodies etc;
  • Participate in key business projects and initiatives.

Qualifications:

  • Previous experience in an administrative or customer service role;
  • Exceptional time management and organisational skills;
  • Excellent attention to detail;
  • Highly developed communication skills, with the ability to engage at all levels of organisation;
  • A strong sense of team and collaboration;
  • A resilient attitude.

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