Configuration & Service Asset Management Consultant

1 week ago

Melbourne, Victoria, Australia Capgemini Full time

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what's possible. Capgemini. Get the future you want.

Let's talk about the role and responsibilities
-
Liaising with Customers and Resolver Teams to determine priorities, resourcing and timeframes

:

-
18-24 months experience in a Service Asset and Configuration Management role, with experience in the following areas

:

-
Asset Lifecycle Management

:

-
Integration/Audit controls

:

-
Software Licence Management

:

-
Procurement and Stores Management

Let's talk about the team

Our Cloud Infrastructure Services & Modern Work (CIS &MW) practice brings together the right technology, processes and culture to deliver business agility and cost reduction to our clients. We provide cloud focused client advisory and delivery services on areas such as hybrid cloud, workplace services, security, service desk and cloud service management/delivery.
**Capgemini has proven experience in building cloud strategies that have enabled our clients to adopt a cloud-first approach to achieving their business objectives. Our Cloud Infrastructure Services enable enterprises to overcome the barriers to cloud adoption and manage the real business risks.

Let's talk about your capability and experience
-
Presentations skills: able to articulate technical and business value/outcomes to varying audiences

:

-
Strong written and verbal communication skills and confidence in a client facing role. Ability to build relationships and trust, conduct formal meetings and provide concise reporting

:

-
Sound understanding of the ITIL framework with practical experience of operating ITIL aligned SACM process/procedures

:

-
Ability to provide training and guidance to resolution teams

:

-
Ability to operate, lead and direct as a SACM, audit and analyse Asset and Configuration information to maintain currency and provided forward planning reporting

:

-
Extensive ITSM experience with demonstrated experience managing the successful operation of ITIL SACM process within large and complex IT environments

:

-
A strong service management attitude, with commitment to quality standards and continuous improvement

:

-
Ideally, a minimum of ITIL Foundation certificate

:

-
18-24 months experience in a similar role

:

-
Understanding of issues associated with service delivery management, SLA management, Risk Management and outsourced service delivery and associated activities

About Capgemini

At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ 'Employer of the Year' and 'Inclusion of Trans and Gender Diverse Employees' for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.

We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to being carbon neutral for our own operations no later than 2025 and across our supply chain by 2030, and committed to becoming a net zero business by 2040.

Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You'll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World's Most Ethical Companies by the Ethisphere Institute 10 years in a row.

Our Commitment to Diversity & Inclusion

Information Security and Compliance

Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements.
**#LI-ML1

  • Amp Bank Customer Service Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityProvide an outstanding experience by taking inbound calls from AMP Bank customers, financial advisers and employers and adding value to each interaction by understanding their needs and delivering the best service.You will be given comprehensive initial training to get you off to a strong start, so it doesn't matter if you have no relevant...

  • Nsc Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    NSC consultant Be part of a high performing team Location: Melbourne 6 Month contractThe opportunityThe North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the...

  • Nsc Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    Be part of a high performing team Location: Melbourne 6 Month contractThe opportunityThe North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of AMP's...

  • Quality Coach-north Service Centre

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe Quality Coach is responsible for providing technical skills coaching to consultants, to uplift the quality experience for advisers and clients on the North Platform.How you will make an impact:Review feedback and coaching in a timely manner to enhance service the competency of NSC team members Support the NSC leaders to improve the...

  • North Service Centre Client Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    North Service Centre Client Consultant (Sydney + Hybrid)If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services...

  • Nsc Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe North Service Centre (NSC) is an integral part of servicing AMP's North platform, and the Customer Service Consultant role encompasses contact centre duties to deliver a superior level of service to AMP's advisers and clientsYou will be given comprehensive initial training to get you off to a strong start, so it doesn't matter if you have...

  • Contact Centre Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    Be part of a high performing team Location: Melbourne Initial 3 Month contractThe opportunityThe North Service Centre is responsible for servicing advisers and clients on the North Platform. The North Consultant role encompasses call centre responsibilities to deliver a superior level of service that consistently meets and often exceeds the expectations of...

  • Advice Operations Consultant

    1 month ago

    Melbourne, Victoria, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • Advice Operations Consultant

    4 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    Job Description If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into...

  • North Administration Consultant

    2 weeks ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityHow you will make an impact Gain an indepth understanding of the product and its administration Conduct online training & coaching with internal stakeholders & practice staff Handle complex queries and process exceptions Assist with testing website and administration systems when and if required Assist with documenting procedures when and if...

  • Advice Operations Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    Advice Operations ConsultantIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy...

  • Configuration Officer

    1 week ago

    Melbourne, Victoria, Australia Navantia Australia Pty Ltd. Full time

    It's never been a more exciting time to be joining Navantia Australia, one of Australia's leading companies in the Maritime and Defence industry. We are committed to growing Australia's shipbuilding and sustainment capability and we want you to grow your career with us.Due to Navantia Australia's ongoing success in delivering specialised Engineering Services...

  • Configuration Officer

    1 week ago

    Melbourne, Victoria, Australia Navantia Australia Pty Ltd. Full time

    It's never been a more exciting time to be joining Navantia Australia, one of Australia's leading companies in the Maritime and Defence industry.We are committed to growing Australia's shipbuilding and sustainment capability and we want you to grow your career with us.Due to Navantia Australia's ongoing success in delivering specialised Engineering Services...

  • North Service Centre Inspecie Specialist

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    North Service Centre Inspecie SpecialistIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And...

  • Complaints Team Quality Coach-north Service Centre

    1 week ago

    Melbourne, Victoria, Australia AMP Full time

    Complaints Team Quality Coach-North Service CentreIf you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could...

  • North Service Centre Quality Coach

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking.For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Business Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    Be part of a high performing team Location: Melbourne Initial 9 months contract Hybrid roleThe opportunityBusiness Consultant, to play a crucial role in analysing and improving business processes within AMPs wealth product domain. This is contingent contract role working at AMP.About the role: Leading the endtoend BA delivery with accountability for quality...

  • Advice Operations Consultant

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...

  • Nsc Team Manager

    1 week ago

    Melbourne, Victoria, Australia AMP Limited Full time

    The opportunityThe North Service Centre Team Manager's primary responsibility is delivery of the North Contact Centre service offer. The Manager is responsible for ensuring the team delivers easy, effortless experiences and meets its quality and productivity targets by providing leadership and implementing change to drive an effective and efficient...

  • Complaints Team Quality Coach-North Service Centre

    2 weeks ago

    Melbourne, Victoria, Australia AMP Full time

    If you live in Australia or New Zealand, you've likely heard of AMP. But at a time when society is changing, we are too. We're now a nimbler business with new leadership and thinking. For us, these are exciting times. There's a real potential for big thinkers to help us redefine what financial services could be. And turn our legacy into something even more...