Traineeship Customer Service Officers 2025 Intake

Traineeship Customer Service Intake

Central Coast Council is excited to offer 2 x traineeship opportunities for motivated people who have an interest in gaining hands on work experience, administration and customer service training in our Customer Experience section. The objective of our program is for you to acquire the knowledge, skills and competence to complete the program, with a view to establishing a career in an administrative or customer service area.

• Work in a dynamic and customer focused environment.
• We provide a supportive learning environment with the opportunity to gain "hands on" experience.
• Work temporary full-time hours, 35 hours per week.
• Balance your life with a 9 day fortnight.

About the program

Trainees will be placed in our Customer Service area for one year and are trained under the instruction of an experienced supervisor. You will be supported and mentored through your traineeship with both your hands on work and throughout the course of study. This program requires you to complete the Certificate III in Business and along the way you will gain valuable skills and experience to be able to commence a career in a customer service/business area. Council offers an excellent development program with exposure to many elements of the job throughout the course.

The Central Coast Council Customer Service Traineeship program require successful applicants to enter a training contract for:

• One (1) year commencing in January 2025.

You will be provided with individual training plans and are required to undertake and complete the qualification at either a NSW TAFE campus or through a Registered Training Organisation (RTO).

These positions are required to provide quality customer service and create value for the community.

To be successful in the traineeship, you will have:

• Minimum education requirement - Year 10 School Certificate or Record of School Achievement (RoSA) or equivalent leaving certificate. Please note: Current Year 10 students are eligible to apply and if successful in selection it will be based on the provision that they complete the Year 10 RoSA and provide documentation prior to commencement in position.
• Meet the screening requirement for registration as a Trainee qualification (previous completion of Vocational Training Advisory Board (VTAB) Accredited Certificate II, III or IV may disqualify application for traineeship).
• Capacity to undertake training to obtain qualification in Certificate III in Business.
• A keen interest in developing your skills in the customer service/administration area.
• Gained practical experience and/or have knowledge or be undertaking additional relevant learning in the area.
• A passion for the importance of being a team player in a highly team focused organisation.
• A commitment in completing the required studies.
• A willingness to learn from others to further your career.
• Strong customer service skills with an ability to provide the best quality service to the Central Coast.

Our position description provides more information for you to learn more about this role.

Other important information

• The salary range for these positions sit between $479.94 to $823.08 per week ($25,024 to $42,915 per annum) dependent on age and school qualifications + 11.5% Superannuation.
• These are Temporary full-time roles.
• These roles will be able to access a 9 day fortnight.
• These roles are located at Wyong.

Selection Procedure

Applications will be assessed based on information provided in the application. Council receives numerous applications for apprenticeships and applicants need to meet the essential criteria and clearly establish their aptitude for their chosen role. For additional information on applying for an apprenticeship role click on the following link Checklist for applying for a CCC Traineeship or Apprenticeship.

Applicants successful at progressing to interview will then be invited to attend a group and panel interview which will be conducted during a weekday. Applicants shortlisted for interview will be advised via phone and e-mail.

Extra benefits

At Central Coast Council we provide team members with a range of extras that help them balance their life when they need it. Fitness Passports give access to a range of gyms. Wellbeing leave can be accessed twice a year to tick off something that means something to you - volunteering, health check ups, a 'me day' to refresh you. And an Employee Assistance Program that offers a range of wellbeing initiatives to help you and your immediate family.

Other extras include:

• Free flu vaccination program
• Time provided for you to do annual skin cancer screening, blood donations and other important health checks
• Access to professional development with career development and learning programs through various platforms
• We reward and recognise our staff with our Cheers program
• Novated leasing partnerships.

Central Coast Council is committed to the goals of equal opportunity employment. We aim to provide a work environment for our employees that fosters equity, diversity and respect.

Council is committed to providing safe environments that protect the physical, emotional, cultural and social wellbeing of children on the Central Coast.

What to know more?

You can contact our Team Leader Customer Service, Teresa Sialepis on with any questions.

This position will close for applications at midnight on Sunday, 30 June 2024.

To download our Privacy Statement click here.

Location

Central Coast Council is ideally located on the northern fringe of Sydney and just an hour's drive from Newcastle, the Central Coast offers one of the best places in Australia to live and work. The Central Coast is one of the fastest growing regions in NSW, the third largest Local Government Area (LGA) in NSW and the 6th Largest LGA in Australia.

We have a number of work locations across the region, offering different work locations for team members.

How to apply

We have put together some additional resources to help you apply for a role at Central Coast Council.

By completing and submitting this online application you confirm that any information that you provide in this application is true and correct and acknowledge that any offer of employment may be withdrawn should the information that you have provided in support of your application be shown to be false.

You also consent to employment screening checks being conducted where appropriate. This may include associated checks including reference checks, Working with Children Check, Entitlement to Work in Australia, employment history and an Australian Federal Police Check, as well as substantiation of educational qualifications, industry memberships, previous Central Coast Council employment history and association with professional bodies.

You also acknowledge that you will be required to provide proof of eligibility (including photo identification) to work in Australia if selected for an interview.

To lodge your application, please follow these steps:

1. Answer the on-line questions shown below.
2. Attach your resume
3. Attach your qualifications and licences.

Once your application is successfully lodged you will receive an automated response sent to your e-mail address. If a response is not received this means that your application has not been successfully submitted and you will need to lodge another application.

If you require assistance to lodge your application please contact our Talent Acquisition team by emailing to discuss what reasonable adjustments you may need. If you are deaf, hearing or speech impaired, you can contact us through the National Relay Service TTY call or Speak & Listen

Applicants who are selected for interview will be contacted by phone or e-mail. For further instructions please click here.

You will have the ability to save your application as you go using the 'Save Application' button. You can start an application and return to it later via the automatic follow-up email once you have the time and required information at hand to finalise your application.

If you don't have access to a computer or electronic device, you can lodge your application at any of Council's Library locations. Pre-book a free 1-hour computer timeslot by contacting your nearest library or ask at the enquiry counter.

PLEASE NOTE: We will not accept unsolicited resumes or applications being presented by recruitment agencies.

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