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Medical Receptionist
1 week ago
- Permanent opportunities available.
- Extensive patientoriented training provided.
- Competitive salary with a range of employee benefits
About Us
At Jones Radiology we are committed to delivering the best possible patient experience; we do this by investing in our people, systems, and technology.
About the Role
Jones Radiology are seeking people-focused and customer-centric individuals to play a fundamental role in upholding Jones Radiology's brand promise and delivering an outstanding patient and referrer experience.
This is a full-time, permanent position based within Jones Radiology City Inner West clinic locations, including our largest clinic; Calvary Adelaide Hospital.
Individuals in this role will predominantly work in-clinic as a Medical Receptionist; however, the roles' duties include contributing to Booking (Contact Centre) shifts in-clinic or at our Central Contact Centre in Adelaide's CBD between the core hours of 7am and 6.30pm.
Upon your commencement, you will be provided with a paid training program in Adelaide's CBD to learn about Jones Radiology, medical imaging and how to deliver our exceptional patient experience.
Your key responsibilities:
- Welcoming patients to our clinics and completing the arrival process.
- Completing the patient postappointment billing process and other inclinic duties.
- Interacting with patients and referrers to schedule a range of medical imaging appointments.
- Responding to calls & enquiries in a timely, professional, and caring manner.
- Providing excellent customer service and patient care, whilst minimising patient effort.
- Developing and maintaining strong working relationships with patients, referrers, staff, and managers.
To be successful in this role you will have:
- Strong customer service skills, including active listening and objective questioning.
- Demonstrated customer service experience, previous medical reception experience is highly regarded but not essential.
- Intermediate to advanced computer skills and sound systems navigation skills.
- Demonstrated experience using multiple programs simultaneously.
- Demonstrated initiative and willingness to learn.
- Excellent problemsolving, interpersonal and communication skills.
- Ability to work autonomously and in a team environment.
- Strong attention to detail.
Working for Jones Radiology offers you:
- A competitive remuneration package with flexible work options.
- Jones Radiology acknowledges the importance of supportive parental leave options, with generous paid leave provisions and access to phased return to work.
- The opportunity to join diverse and highperforming teams who specialise in what they do, and how they do it.
- A culture of ongoing learning, opportunities for career advancement, continued growth and development.
- A wellness program that includes access to fitness facilities, wellbeing tools and confidential counselling services.
- Bright and contemporary work environments with individualised team cultures and social events to encourage connection and collaboration.
- Practicewide events including an Annual Dinner, Family Picnic, Staff Conference and holiday celebrations.
Next Steps
Respectfully, no recruitment agencies.
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