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Customer Service Officer

3 months ago

Brisbane, Queensland, Australia Bank of Queensland Full time

About the Role
BOQ West End is an Owner Managed Branch with an exciting opportunity to extend our Team.

If you're looking for a new career or a change of scenery this could be exactly what you're looking for.

Banking can be very rewarding as you live and learn the industry and follow a career path that supports you and your family.

The hours - Great news we are open Monday to Friday No weekends nor public holidays


As the Customer Service Officer, you will be the first point of contact in the Branch, providing exceptional customer service to our customer network.

You will enjoy developing and maintaining strong relationships with our internal and external customers, by providing information on BOQ's products and services.

Further, you will relish the opportunity to achieve branch success, and work as part of a high performing and collaborative team.

Day to day your key responsibilities will consist of:

  • Teller duties including general enquiries, account opening/closing, deposits, withdrawals
  • Floor walking and initiating quality conversations with customers
  • Booking interviews
  • Inbound and outbound calling to maintain and build customer relationships
  • Daily maintenance of the ATM


 Cash management
  • ATM Services, Travelex
  • Stationery orders
  • Strong focus on compliance

About you
We are looking for someone with outstanding customer service and excellent communication skills, you will thrive in this environment, by demonstrating:

  • Previous customer service experience, preferably from the banking industry
  • Contributor to a collaborative team environment
  • Willingness to go above and beyond for your customers and colleagues
  • Driven to take a personalised approach with every customer interaction
- "Can do" approach to all aspects of your role

  • Ability to learn and confidently use a number of technical financial systems

About Us
With its origins dating back to 1874 BOQ is a regional bank with national presence. We are a true alternative to the major banks.


BOQ is one of Australia's leading regional banks and provides a genuine alternative for Australian financial services customers and employees.


Our purpose is to create prosperity for our customers, shareholders and people through empathy, integrity and by making a difference.

Our ambition is to be known as the bold challenger bank; with multi-brands that are digitally enabled with a personal touch.


Our Perks

  • BUPA Corporate Plan
  • Discounted financial products
  • Employee Assistance Program (EAP)

How to Apply
The Bank of Queensland is committed to diversity and an inclusive workforce. Aboriginal and Torres Strait Islander People are encouraged to apply.

We celebrate, value and include people of all backgrounds, gender and expressions, sexualities, cultures, bodies and abilities.

When you apply, you are welcome to tell us the pronouns you use and please let us know any reasonable adjustments you may need during the interview process.


If you are successful for a role with the Bank of Queensland, it is a condition of employment that background screening is completed to ensure that the Bank complies with its obligations under the Anti-Money Laundering and Counter Terrorism Financing Act.

These checks may include, but are not limited to:
identity, verification, reference checks, criminal background checks, immigration checks, verification of academic qualifications, bankruptcy checks.

Job Reference:
BOQ03794