Current jobs related to Team Leader - Parramatta, New South Wales - Link Group

  • Team Leader

    5 days ago

    Parramatta, New South Wales, Australia Woolworths Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Primary Connect. As a Team Leader, you will play a critical role in leading and managing a team of employees to achieve exceptional stock outcomes, ensuring the right stock reaches the right people at the right time.Key ResponsibilitiesLead and coach direct...

  • Team Leader

    4 days ago

    Parramatta, New South Wales, Australia Woolworths Full time

    About the RoleWe are seeking a highly motivated and experienced Team Leader to join our team at Primary Connect. As a Team Leader, you will be responsible for leading a team of employees to achieve exceptional stock outcomes, ensuring the right stock reaches the right people at the right time.Key ResponsibilitiesLead and coach direct reports to achieve...

  • Team Leader

    1 week ago

    Parramatta, New South Wales, Australia Woolworths Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Temperature Control DC team in Minchinbury. As a Team Leader, you will be responsible for coaching, training, and managing your team to achieve exceptional stock outcomes, ensuring the right stock reaches the right people at the right time.Key ResponsibilitiesLead and...

  • Safety Team Leader

    1 week ago

    Parramatta, New South Wales, Australia Ivory Group Full time

    {"title": "Safety Team Leader", "company": "Ivory Group", "description": "About the CompanyIvory Group is a leading civil contractor in Sydney with over 30 years of experience in the industry. We specialize in civil work, including roadworks, earthworks, subdivision, and infrastructure projects valued up to $60M. Our commitment to providing a safe working...

  • Safety Team Leader

    4 days ago

    Parramatta, New South Wales, Australia Ivory Group Full time

    {"title": "Safety Team Leader", "company": "Ivory Group", "description": "About the CompanyIvory Group is a leading civil contractor in Sydney with over 30 years of experience in the industry. We specialize in civil work, including roadworks, earthworks, subdivision, and infrastructure projects valued up to $60M. Our commitment to providing a safe working...

  • Safety Team Leader

    3 days ago

    Parramatta, New South Wales, Australia Ivory Group Full time

    {"title": "Safety Team Leader", "company": "Ivory Group", "description": "About the CompanyIvory Group is a leading civil contractor in Sydney with over 30 years of experience in the industry. We specialize in civil work, including roadworks, earthworks, subdivision, and infrastructure projects valued up to $60M. Our commitment to providing a safe working...

  • Safety Team Leader

    1 day ago

    Parramatta, New South Wales, Australia Ivory Group Full time

    {"title": "Safety Team Leader", "company": "Ivory Group", "description": "About the CompanyIvory Group is a leading civil contractor in Sydney with over 30 years of experience in the industry. We specialize in civil work, including roadworks, earthworks, subdivision, and infrastructure projects valued up to $60M. Our commitment to providing a safe working...

  • Team Leaders

    2 weeks ago

    Parramatta, New South Wales, Australia Woolworths Full time

    Job SummaryWe are seeking a Team Leader to join our team at Primary Connect, a leading food and retail supply chain network in Australia and New Zealand. As a Team Leader, you will be responsible for coaching, training, and managing a team to achieve excellent stock outcomes, ensuring the right stock reaches the right people at the right time.Key...

  • Team Leader

    6 days ago

    Parramatta, New South Wales, Australia Woolworths Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Temperature Control DC team in Minchinbury. As a Team Leader, you will be responsible for coaching, training, and managing your team to achieve exceptional stock outcomes, ensuring the right stock reaches the right people at the right time.Key ResponsibilitiesLead and...

  • Garden Maintenance Team Leader

    4 days ago

    Parramatta, New South Wales, Australia Green by Nature Full time

    {"title": "Garden Maintenance Team Leader", "description": "About the RoleWe are seeking a skilled and experienced Garden Maintenance Team Leader to join our team at Green by Nature. As a key member of our team, you will be responsible for leading a team of maintenance staff and ensuring the highest standards of garden maintenance are met and exceeded.The...

  • Team Leader

    5 days ago

    Parramatta, New South Wales, Australia Taylor Care Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Behaviour Support team. As a Team Leader, you will be responsible for supervising a small team of Provisional Psychologists and Behaviour Support Practitioners, maintaining a caseload of NDIS clients, and ensuring behaviour support reports and assessments are completed...

  • Garden Maintenance Team Leader

    1 week ago

    Parramatta, New South Wales, Australia Green by Nature Full time

    {"title": "Garden Maintenance Team Leader", "content": "About the RoleWe are seeking a skilled and experienced Garden Maintenance Team Leader to join our team at Green by Nature. As a key member of our team, you will be responsible for leading a team of maintenance staff and ensuring the highest standards of garden maintenance are met and exceeded.The...

  • Garden Maintenance Team Leader

    1 day ago

    Parramatta, New South Wales, Australia Green by Nature Full time

    {"title": "Garden Maintenance Team Leader", "description": "About the RoleWe are seeking a skilled and experienced Garden Maintenance Team Leader to join our team at Green by Nature. As a key member of our team, you will be responsible for leading a team of maintenance staff and ensuring the highest standards of garden maintenance are met and exceeded.The...

  • Team Leader

    4 days ago

    Parramatta, New South Wales, Australia Taylor Care Full time

    About the RoleWe are seeking a highly skilled and experienced Team Leader to join our Behaviour Support team. As a Team Leader, you will be responsible for supervising a small team of Provisional Psychologists and Behaviour Support Practitioners, maintaining a caseload of NDIS clients, and ensuring behaviour support reports and assessments are completed...

  • Retail Merchandiser Team Leader

    1 week ago

    Parramatta, New South Wales, Australia APS GROUP Full time

    {"Job Title": "Retail Merchandiser Team Leader", "Job Summary": "We are seeking a highly skilled and experienced Retail Merchandiser Team Leader to join our team at APS Group. As a key member of our team, you will be responsible for leading a team of merchandisers and implementing store renewal projects, including store layout redesigns, planogram...

  • Team Leader

    1 day ago

    Parramatta, New South Wales, Australia Gallagher Full time

    About the RoleGallagher Bassett is seeking a highly skilled Team Manager to lead our dynamic team of claims specialists. As a Team Manager, you will be responsible for leading a team of Senior/Case Managers with varying levels of experience within the workers compensation space.Key ResponsibilitiesContribute to shaping our culture through high levels of...

  • Senior Accountant

    2 weeks ago

    Parramatta, New South Wales, Australia Premier Professional Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Accountant/Team Leader to join our growing team at Premier Professional. As a Senior Accountant, you will play a crucial role in leading and mentoring accounting staff, overseeing financial operations, and ensuring compliance with regulatory standards.Key ResponsibilitiesPreparation of...

  • Senior Accountant

    2 weeks ago

    Parramatta, New South Wales, Australia Premier Professional Full time

    About the RoleWe are seeking a highly skilled and experienced Senior Accountant/Team Leader to join our growing team at Premier Professional. As a Senior Accountant, you will play a crucial role in leading and mentoring accounting staff, overseeing financial operations, and ensuring compliance with regulatory standards.Key ResponsibilitiesPreparation of...

  • Customer Service Team Leader

    2 weeks ago

    Parramatta, New South Wales, Australia SCENTRE GROUP LIMITED Full time

    About Scentre Group LimitedScentre Group Limited is a leading retail and luxury brand owner and operator, creating a unique shopping and leisure experience for customers across 42 Westfield destinations in Australia and New Zealand.Our MissionWe are committed to creating extraordinary places that connect and enrich communities, fostering a culture of...

  • Safety Team Leader

    2 weeks ago

    Parramatta, New South Wales, Australia Ivory Group Full time

    About Ivory GroupIvory Group is a leading civil contractor in Sydney that has been in the industry for 30+ years. We specialize in civil work with main projects surrounding roadworks, earthworks, subdivision, and infrastructure that value up to $60M. We are committed to providing a safe working environment with a priority in maintaining high standards of...

Team Leader

3 months ago

Parramatta, New South Wales, Australia Link Group Full time

Overview
Provide effective leadership, planning and staff development to Customer Service Officers.

The role will be responsible for team performance in accordance with agreed SLAs and ensure that work produced by the team meets defined quality standards.


Key Accountabilities and main responsibilities
Strategic Focus

  • Responsible for building high performing teams to ensure service levels are met and to prioritise and adapt work to align with organisational goals.
  • Work in partnership with the broader leadership team to drive strategic direction and provide effective leadership.
  • Deliver and champion continuous improvement initiatives to ensure that best practice is incorporated into the business
  • Establish and maintain strong working relationships with key internal and external stakeholders, to ensure alignment with and delivery of customer centric solutions against the overall strategy.
Operational Management

  • Continuously monitor resource availability so the team can meet client needs and perform services properly
  • Maintain effective communication to ensure that team members are kept up to date with any changes to procedures, legislation, or corporate issues
  • Assist with enquiries from internal and / or external clients and service providers
  • Actively participate in team meetings, staff meetings, management meetings
  • Oversight of quality reviews of Customer Service Officer's calls and daytoday work through telephone call and workflow case monitoring
People Leadership

  • Manage team members and workflow to ensure that service standards are met or exceeded
  • Provide sidebyside coaching and remote monitoring on a weekly basis to ensure team members are delivering high quality customer service as measured by individual and team targets
  • Provide individual and team performance feedback
  • Provide ongoing support, development, training and mentoring to team members
  • Support and participate in staff recruitment as required
  • Participate in and adhere to the Performance Management process and be proactive in identifying and addressing training needs for team members.
Governance & Risk

  • Ensure that all Customer Service Officers understand client specific plan provisions and current legislation
  • Ensure all tasks within the team are performed in accordance with defined quality standards and the requirements of the Australian Financial Services Licence.
  • Ensure the development of a risk management culture, and effectively limit risk exposure to Link Group with strategies to mitigate risk.
  • Ensure total compliance with statutory regulations including the mitigation of operational risk through the effective use of the incident management framework.
  • Foster a proactive risk and compliance culture within the team and ensure all risk and compliance reporting and assurance obligations are met.
  • Maintain awareness of the regulatory environment with respect to team functions.
  • Leverage expertise to ensure that regulatory frameworks and compliance requirements are met, with adequate controls in place.


The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs.


Experience & Personal Attributes

  • Ideal experience in customer service, insurance within the Superannuation industry
  • People leadership experience
  • Ability to communicate at all levels and tailor style to suit various audiences
  • Strong organisational and planning skills with the ability to manage conflicting priorities
  • Good written and verbal communication skills
  • University Degree (or equivalent), ASFA Certificate / Diploma, or relevant superannuation administration experience/Contact Centre experience/RG146
Link Group is a leading fund administration and share registry specialist.

We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs.

Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner.

Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.


Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients.

We support clients across all superannuation fund sectors including government, industry, retail and corporate.


By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market.

The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on th