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Emergency Relief Administration Officer
3 months ago
EFT
60 hours per fortnight, maximum-term position until 30 June 2025
Location
East Melbourne
Closing Date
Sunday, 25th February 2024
Contact
Chris McNamara |General Manager Community Participation
The Emergency Relief program provides financial assistance and material aid to households experiencing financial hardship or short-term crisis. Assistance can be in the form of vouchers for food or fuel as well as payments towards household expenses.
Specifically, the position is responsible for:
- Answering client phone calls to a centralised phone number on a daily basis and as required and responding to client phone calls in a timely, professional, and culturally safe & appropriate manner.
- Accurately entering completed ER Assessments into Client Management System within agreed timeframes, maintain appropriate records within confidentiality and privacy guidelines.
- Providing ongoing support and guidance to Volunteers, onsite and remotely.
To be considered for this position, applicants require:
- Previous experience in customer relations, data entry or admin positions.
- Demonstrated experience in using a Client Management System and Microsoft packages.
- Demonstrated understanding of initial needs identification and assessment when responding to service requests.
- CatholicCare Victoria delivers some programs that require employees to be fully vaccinated against COVID19 prior to commencing employment, unless there is a medical contraindication which prevents a person from being vaccinated. Please speak with our People & Culture team for further details._
