![Australian Laboratory Services](https://media.trabajo.org/img/noimg.jpg)
IT Service Delivery Manager
2 weeks ago
- Brisbane northside based
- Globally successful laboratory group
- ALS is using the power of testing to solve complex challenges. With a passion for science, we serve clients with datadriven insights for a safer and healthier world._
The Role
The ALS IT department, in Stafford on Brisbane's northside, is seeking an experienced, driven and customer-focused Service Delivery Manager to provide leadership and inspire our service desk team.
You will be the principal contact and owner of all frontline support and services within the APAC region comprising of 5000+ users across 130+ sites.
You will also be responsible for the ongoing management and optimisation of these support services and will be instrumental in the identification, deployment and support of technology solutions to all business staff.
Your ability to build strong, trusted relationships within the business and the broader IT teams is critical to your success.
The day to day
Responsibilities include:
- Event/outage management
- Management of escalated service issues
- Management of employee onboarding and offboarding processes
- VIP executive support
- Documentation processes, procedures, policies, howto, quick guides
- Ensuring consistency of services, capabilities and delivery of continuous improvement initiatives
- Mentoring and coaching of team members/peers
- Delivery of a variety of IT projects
- Run and manage CAB
- Service Management Reporting
The essentials
- Proven skills and experience in managing an enterpriselevel service desk with constant competing priorities
- Excellent relationship building, and communication skills with an ability to make technical and complex issues simple and easily understood
- Strong technical skills and solutions focused
- Experience in managing remote resources
- Experience with configuration and management of Service Desk Software (Manage Engine Service Desk Plus preferred)
- Employee performance management and development plans
- Qualifications in Information Technology and/or equivalent work experience in IT environment working with other IT Technical roles
- At least 57+ years' demonstrated experience as a Service Delivery/Desk Manager and experience as support engineer within an enterprise environment
- Experience working with hardware vendors and 3rd party service providers
- Experience with ITIL methodologies and certification preferred, ITSM incident, problem and change management skills
- Demonstrated ability to create clear and concise documentation
- Attention to detail and adherence to process, ethical, professional, creative, outgoing and approachable personality with a 'cando' attitude that the service desk team can look up to.
- Proven leadership that includes, coaching and mentoring skills
- Great team player
- Manages own learning and development and that of the team
- Ability to think laterally and logically
Other requirements:
- Availability to work out of business hours due to the nature and responsibility of the role
- Participate in a Service Delivery of 24x7x365 oncall support model
- Availability to travel (domestic/international) as required
- Other duties consistent with the position where require and/or requested by the business
The benefits
At ALS we believe that the people we employ are what makes ALS the great company it is today.
We offer many benefits to staff, including and not limited to:
- Health fund discounts with Bupa.
- Opportunity to salary sacrifice car costs with Autopia.
- Corporate superannuation benefits with Sunsuper.
- Online learning system with extensive modules of choice.
- Friendly working environment with accessible management.
- Virgin Australia discounts.
- Influenza Vaccinations.
-
Service Support Officer
2 weeks ago
Stafford, Queensland, Australia DFP Recruitment Services Full timeJob description: DFP Recruitment is a preferred supplier for Federal Government and is proudly working with our client who is seeking two Service Support Officers to provide support to the team which may include a mix of inbound calls and administrative tasks.A Service Support Officer will provide operational and administrative support to the regional...
-
Regional Manager
2 weeks ago
Stafford, Queensland, Australia YMCA Brisbane Full timeThe YMCA operates more than 50 OSHC services that provide before and after school care for children as well as school holiday programs. Our approach to OSHC is to provide a high quality, inclusive environment that gives children and young people the opportunity to learn, play, develop life skills and build lasting friendships in a safe, supported and...
-
Case Manager 2
2 weeks ago
Stafford, Queensland, Australia Employment Plus AU Full timeStart your career with The Salvation Army todayWe are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies.ABOUT USThe Salvation Army is one of Australia's largest and most-loved charities, helping thousands of...
-
Customer Service Officer
2 weeks ago
Stafford, Queensland, Australia Bank of Queensland Full timeAbout the Role Join a team of highly experienced staff at our Stafford Owner Managed Branch Award winning, high performing and engaged team Inner city northside location, close to schools, public transport and shopping centreAs the Customer Service Officer, you will be the 'face' of the Bank within the Branch, providing exceptional customer service to your...
-
Office Manager
2 weeks ago
Stafford, Queensland, Australia YMCA Brisbane Full timeThe Y Queensland's childcare services has been at the heart of Australian communities for more than 40 years, with our first early learning service opening in Brisbane in 1977 after we identified the need for childcare that focused on helping children grow in body, mind and spirit.One of the many services that we are very proud to provide for the community...
-
Buyer / Procurement Specialist
2 weeks ago
Stafford, Queensland, Australia Australian Laboratory Services Full timeFantastic team and company culture Brisbane north location + wfh Globally successful laboratory group opportunity & stabilityAbout the CompanyALS provides a broad range of testing and analytical services to a wide variety of end markets and industries around the globe. We continue to remain at the forefront of the testing services industry, building an...
-
Assistant Restaurant Manager
2 weeks ago
Stafford, Queensland, Australia Guzman Y Gomez Full timeCompany DescriptionAt Guzman y Gomez Mexican Kitchen, our mission has always been to reinvent fast-food. We're Australia's only fast-food restaurant to be 100% clean, meaning there are no added preservatives, artificial flavours, added colours or unacceptable additives in our food. We're incredibly proud of our amazing people, and the unique way we celebrate...
-
Ecommerce Team Customer Service Team Member
2 weeks ago
Stafford, Queensland, Australia SuperPharmacyPlus Full timeLooking for an opportunity to be part of the tech revolution, make a difference in peoples health journey, and provide innovative products across Australia and the world?We are in search of motivated people who are looking to join our rapidly growing eCommerce team at SuperPharmacyPlus.We have multiple positions available for the following roles:_eCommerce...
-
Multiple electrical Jointers
2 weeks ago
Stafford, Queensland, Australia Energex Full timeStafford Technical Service Person Grade Two (TSP2) 9day fortnight + applicable allowances Opportunity to join our Operations divisionErgon Energy Network and Energex supply electricity to residential and business customers Queensland-wide. Your energy can help us deliver and maintain a world-class electricity distribution network to our communities. We are...
-
Drive for Life Volunteer Administrator
2 weeks ago
Stafford, Queensland, Australia Employment Plus AU Full timeNumber of Positions Available:1 Start your career with The Salvation Army today We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to review our current vacancies. ABOUT US The Salvation Army is one of Australia's largest and...
-
Area Coordinator
2 weeks ago
Stafford, Queensland, Australia YMCA Brisbane Full timeThe Y, Queensland has many services tailored to the needs of the communities including Schools' Breakfast Program, Vocational Schools, Cancer Survivors Program, Community Centres, Affordable Housing, Youth Mentoring and more.One of the many services that we are very proud to provide for the community is our Outside School Hours Care Service with more than 50...
-
Area Coordinator
2 weeks ago
Stafford, Queensland, Australia YMCA Brisbane Full timeThe Y, Queensland has many services tailored to the needs of the communities including Schools' Breakfast Program, Vocational Schools, Cancer Survivors Program, Community Centres, Affordable Housing, Youth Mentoring and more. One of the many services that we are very proud to provide for the community is our Outside School Hours Care Service with more than...
-
Courier Driver
2 weeks ago
Stafford, Queensland, Australia Northside Flower Market Full timeNorthside Flower Market is looking for a safe and confident driver with local knowledge to deliver fresh flowers. We deliver to homes, businesses, hospitals, schools and more, mainly on the north side of Brisbane in our own vans. Included in this role you will be required to help process incoming stock by cutting flower bunches, hydrating, and sorting stock,...
-
Assistant Project Coordinator
2 weeks ago
Stafford, Queensland, Australia PBI Australia Pty Ltd Full timeResponsibilities Provide general assistance/support to the Project Coordinator incl administration, data entry, customer service, quoting/estimating etc Process incoming and outgoing Work Orders, Purchase Orders, Invoices and other relevant Project/Job records and documentation Perform additional tasks and responsibilities as directed by the Project...
-
Operations Analyst
2 weeks ago
Stafford, Queensland, Australia Applied Medical Full time________________________________________:A new opportunity exists for a professional and driven team member to join the Applied Medical team as a Operations Analyst in a full-time permanent capacity.About Applied Medical Applied Medical is a new generation medical device company with a proven business model and commitment to innovation that has fuelled our...
-
Disability Support Worker
2 weeks ago
Stafford, Queensland, Australia Anchored Care Full timeAt Anchored Care, our dedicated team are committed to working with our participants, and their various support networks to best utilize their NDIS plans, achieve greater independence, and reach their NDIS goals. _We believe that our participants' voice is the most important._We are currently seeking Disability Support Workers who are passionate, caring and...
-
Sample Reciept Officer
2 weeks ago
Stafford, Queensland, Australia Australian Laboratory Services Full timeReady for something new? On the job training and development provided Entry level role rostered to the 2pm10:15pm shift Join a dedicated and thriving team in a convenient locationhigh volume and dynamic environment where the work is interesting and the days go by quicly, paired with the opportunity to learn and be trained to support your career success, this...
-
Oshc Coordinator Stafford
2 weeks ago
Stafford, Queensland, Australia Junior Adventures Group Full timeand RequirementsWhether you're experienced in the Education or childcare sector, have done some babysitting, this is the first time you're thinking about working with children, or anything in between, THIS is the role for youAbout the roleLeading a team of Educators, you will manage a service at a primary school in the hours before and after school for...
-
Oshc Assistant Coordinator Stafford
2 weeks ago
Stafford, Queensland, Australia Junior Adventures Group Full timeand Requirements2IC within a OSHC service in StaffordCareer development and progression towards a career in childcare managementPart-time | 30-hours per week | Monday to FridayThe role in a nutshellOur service Helping Hands Stafford is looking for a passionate and experienced childcare OR youth professional.Supporting the Coordinator, you will actively...
-
Business Development Officer
2 weeks ago
Stafford, Queensland, Australia Australian Laboratory Services Full timeIf you have a chemistry or geology background and BD skills, we want to know Awesome team and Brisbane north located Globally successful laboratory group opportunity & stabilityALS is using the power of testing to solve complex challenges. With a passion for science, we serve clients with data-driven insights for a safer and healthier world.The RoleThe ALS...