CRM Business Systems Consultant

2 weeks ago


Mascot, Australia ABBVIE Full time

Our Company:

AbbVie (

NYSE:
ABBV) is a global, research-based biopharmaceutical company formed in 2013 following separation from Abbott.

The company's mission is to use its expertise, dedicated people and unique approach to innovation to develop and market advanced therapies that address some of the world's most complex and serious diseases.

AbbVie employs approximately 25,000 people worldwide and markets medicines in more than 170 countries.

The Opportunity:


Provide support services to AbbVie teams with the utilization of multi-channel systems with a focus on core daily operations and administration.


What you'll be doing:

  • Provide support and troubleshooting for multichannel systems; liaise with vendors & IT, manage data integrity, conduct audits, feedback issues to team and proactively seek to improve system functionality.
  • Support business users in the effective utilization of the multichannel and reporting systems.
  • Ensure the CRM system configuration (i.e. territories & planning cycles) is always up to date.
  • Assist in supporting content development and resource management.
  • SME for systems training and documentation, predominantly Veeva CRM.
  • Manage the appropriate user onboarding and curriculum logistics.
  • Provide support and assist the business intelligence function with data management and reporting.
  • User Management
  • Data extraction and report visualisation
  • Drive systems enhancement and communication
  • Demand Request coordinator (i.e. New function release)

What you'll need to succeed**:

  • Bachelor's Degree in business, information technology or similar work experience is desirable.
  • Pharmaceutical data knowledge is desirable.
  • Experience working with CRM systems, specifically Veeva CRM (Salesforce CRM)
  • Excel, Qliksense, DOMO, or other BI tools would be considered desirable.
  • Solid understanding of a pharmaceutical business and its objectives
  • Proficient communication skills
  • Strong customer service ethos
  • Excellent time management

Leadership Attributes:

All for One AbbVie

Clear and Courageous

Decide Smart and Sure

Agile and Accountable

Make Possibilities Real
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